Customer Service Representative

Brittany Burris

Cartersville, GA ***** 404-***-**** adz1id@r.postjobfree.com

OBJECTIVE

Seeking a role in customer service, operations, or management where I can drive efficiency and process changes to assist with the growth of a company.

EXPERIENCE

Forrest Drapery Hardware; Cartersville, GA

Customer Service Manager/ Office Manager

January 2022 - July 2023

●Promoted into role after 5 months of employment

●Managed a team of 4 customer service representatives

●Handled an average of 30 customer calls a day, assisting with individual and corporate sales

●Processed over 100k of sales a month

●Defined team key performance indicators (KPI’s), department metrics, and managed inter department communication

●Responsible for monthly reporting in Excel. Tracked purchasing errors, sales processing metrics, and sales to processing turnaround times

●Reduced department errors by 10%

●Participated in daily stand-up meetings representing the inside sales department to collaborate with other department heads to determine the daily business priorities

Customer Service Representative

July 2022 - December 2022

●Handled processing of orders over the phone and email

●Deescalated customer issues

●Worked with warehouse team members to ensure timely compilation of orders

BLANK Cartersville, GA - Dental Assistant

October 2007 - June 2022

●Supported dentists by assisting with procedures, following up with patients regarding care and treatments, responsible for maintaining ample supply levels.

●Managed patient communication via email and phone calls. Responsible for communication of procedure follow ups and appointment scheduling.

EDUCATION

The Medix School, Cartersville, GA : Associate Degree in Science; 2007

Dental Assistant Certification achieved.

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