Data Entry Call Center

Elisha Andujar

908-***-**** adyyxa@r.postjobfree.com 494 Catherine Street, Elizabeth, NJ 07201

SUMMARY

Multi-talented Medical Receptionist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures to improve overall morale and productivity. Exceptional patient/customer care experience with the ability to learn quickly and multi-tasking (Bilingual).

SKILLS

Bilingual • Insurance Verification • Medical Transcriptions

Appointment Scheduling • Data Entry • Regulatory Compliance

Charting and Scanning • Clinical Documentation • Patient Scheduling

EMR/EHR • Completing Phone Sheets • Reminder Calls

Account Management • Payment Collection

WORK EXPERIENCE

PromptCare Companies, Inc. – AR Billing Support 09/2019 – 06/2021

Responsible for processing and billing transactions and updating various reporting systems with job sales order details.

Processed invoices; Calculated discounts, percentage allocations and credits.

Emailed completed billings to clients; Processed billing adjustments.

Researched and resolved billing and invoice problems.

Performed review and audit of receipts to process daily invoices and final billings.

Monitored billing mailbox and responded to incoming communications with facilities and customers.

Maintained final billing invoice files.

Accepted and processed credit card payments and daily bank deposits.

Reconciled customers AR status and issued credit invoices for invoice deposits or final billing.

Posted daily deposits/cash receipts.

Processed journal entries.

Performed other duties as required to support Account Department.

Medical Assistant/Receptionist – Union County Pediatrics Group

Sundaram Raghunandan, MD 2018 – 2019

Patient intake – Gathered first time patient information accurately into our digi software database; Checked-in patients and verified insurance over the phone or online using Navinet website.

Fulfilled administrative duties including: completing physical forms, referrals, working paper, FMLA paperwork; directing a multi-line phone and setting 40 to 100 appointments daily.

Called patients for lab results if within normal limits. Otherwise, the patient was contacted to set up a follow up appointment to review the results with doctor.

Called and faxed pharmacies to submit prescriptions and/or refills.

Gathered forms and made sure that patient properly completes and signs medical history forms. Made copies of insurance cards and IDs for billing and insurance purposes.

Supported duties for diagnostic and technical treatment procedures such as setting up and operating special medical equipment.

Performed clerical duties such as word processing, data entry using DIGI software to complete daily EHR for every patient that checked-in.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

Oriented and trained new staff on proper policies and procedures.

Bursar Receptionist – Sanford-Brown Institute 2007 – 2013

Accepted and processed student payments such as payments in cash, credit cards and checks and checked for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Performed daily bank deposits.

Directed and coordinated activities of workers engaged in keeping complete books of tuition, fees and other receipts for the institute (recorded amounts received).

Assisted clients in understanding their available options and helped them in selecting the right service plans for their needs.

Generated and mailed students 30/60/90 days past due notices.

Effectively communicated with other employees and upper management to ensure complete care of student accounts and helped them in resolving payment plan agreements.

Supervised and trained work study students, resolved conflicts between Business Office and Financial Aid misunderstandings by student.

Adhered to the CEC way, compliance with stated IPP, HEPP and HPP payment plans.

EDUCATION

Patient Care Technician – Ace Academy, Union, NJ 2018

Medical Assisting – Sanford-Brown Institute – Melville, Iselin, NJ 2006

REFERENCES FURNISHED UPON REQUEST

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