Customer Service Business Development

Obed Onchangu

P.oBox **** Kisii

Tel.010******* adyxaq@r.postjobfree.com

CAREEROBJECTIVE

Obtain Team Leadership position with a goal of providing exceptional leadership and management to my team to produce passionate, swift and empathetic customer service in a professional manner to meet my service metrics.

EDUCATIONBACKGROUND

Mount Kenya University

Bachelor’s Degree in business management (supplies and procurement) Mount Kenya university

Diploma Banking and Finance.

2015-2017

2013-2014

Senior Chief Musa Nyandusi Sec school

Kenya Certificate in Secondary Education

1999-2003

Nyamemiso Primary School. 1990-1998

Kenya Certificate of primary education

PROFESSIONAL DEVELOPMENT

Attended ABMC Webinar on: 2020

IFRS AND IPSAS COVID -19 impact on financial reports. WORK EXPERIENCE.

KINANGOP DAIRY LTD.

Sales and Marketing 2019-2022.

Duties and responsibilities

•Delivery of company products to customers.

•Present, promote and sell products to existing and prospective customers.

•perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Improved customer base by a 15% margin.

•Establishing, developing and maintaining positive business customer relationship.

•Reaching to customer leads through cold calling. Increased customer numbers by adding new customers in my territory market which in turn boosted sales volumes. Supervising company merchandisers in retail stores.

•Expediting the resolution of customer problems and complaints to maximize satisfaction. Minimized customer complains through engagement and on time delivery.

•Achieving agreed upon targets and outcomes within schedule.

•Coordinate sales effort with team members and other departments.

•Analyze the territory markets potential, track sales and status reports.

•Supply management with customer needs, problems, interests, competitive activities, potential for new products and services.

•Keep a breast of best practices and promotional trends. HIGHLAND CREAMERS AND FOODS LTD.

Sales and marketing. 2018-2019

Duties and responsibilities.

•Delivery of company products.

•Present promote and sell products to existing and prospective customers. Managed to increase customer base by 10% in turn boosting sales volume s significantly.

•Perform cost benefit and needs analysis of existing/potential customers to meet their needs.

•Establishing, developing and maintaining positive business customer relationship.

•Reaching to customer leads through cold calling

•Supervising company merchandisers in retail stores.

•Expediting the resolution of customer problems and complaints to maximize satisfaction. Managed a customer complain free market after successful engagement and on time delivery.

•Achieving agreed upon targets within schedule.

•Coordinate sales effort with team members and other departments.

•Analyze territory markets potential, track sales and status reports.

•Supply management with customer needs, problems, interests, competitive activities, potential for new products and services.

•Keep abreast of best practices and promotional trends. FAMILY BANK LTD.

Operations officer. 2010-2011

Duties and responsibilities.

•Account opening

•Customer service and inquiry

•Back-office operations

•Marketing of bank products and services

•Western union and M-pesa

INTERN.

Kisii Bottlers ltd.

Duties and responsibilities.

•preparation of journal vouchers and creditor’s reports

•Stock taking and stock movement reconciliation.

Cash book reconciliation and petty cash control.

•Goods costing, invoicing and cheque payment.

•Trade creditors reconciliation.

•Various filing systems and archive arrangements.

•Records management

•Preparations of end end year adjustments.

•Cheque drafting and posting of invoices

•Assisting in cheque stamping, booking and dispatch. HOBBIESANDINTERESTS

●Researching

●Reading story books

●Swimming

REFEREES

1. Mr. Franklin Ndakwe

Sales supervisor

Kinangop dairy

Tel.072*-***-***

2. Mr. Nicholas Mwendwa

Business development manager,

Highland creamers and foods ltd

Tel.071*-***-***

3. Dr. Simon Nyakwara

Director

Mount Kenya University

Tel.070*-***-***.

Contact this candidate