WEALTHY HALL
Phone Number 773-***-****
Email adyv9u@r.postjobfree.com
Address Chicago, IL 60649
EXPERIENCE
Customer Service Specialist
Dell Investors, Chicago, IL Mar 2020 - Mar 2023
Customer Service Representative
Target corporation, Oaklawn, IL Sep 2019 - Jan 2020 SKILLS
CERTIFICATIONS
REFERENCES
CONTACT Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Addressed customers courteously using suitable methods and problem-solving skills. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
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• Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• POS Systems and Ordering Platforms • Customer Service and Assistance
• Cash Register Operations • Valid Driver's License
• Team Meetings • Invoice Preparation and Processing
• Data entry
References available upon request