Project Manager Client Services

MICHAEL

RODRIQUEZ

Mckinney, TX ***** 214-***-****, adysnf@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive and knowledgeable project manager equipped with leadership, decision-making and goal-setting abilities. Maintains optimal organizational financial health through engagement-focused, data-driven strategies. Offers excellent business acumen, people skills and technical knowledge.

Tenacious professional continuously capturing new business. Connect with customers using relationship-focused approaches. Exceed financial targets with forward-thinking strategies.

Astute project manager professional well-versed in regulations, best practices, and growth strategies of Telecommunication industry organizations. Proactive and resilient in the face of diverse financial and business challenges. Dedicated to helping develop business on a sound financial footing.

SKILLS

KPI tracking

Business forecasting

Risk assessment & mitigation

Budget planning

Business case development

Business activity tracking

EXPERIENCE

Project Manager

Hypercore Networks Garland, TX

July 2019 – June 2023

Identified key metrics to drive performance on daily, weekly, and monthly basis.

Implemented a standard operating procedure to increase the dispute amount with carriers from $67,890 in 2019 to $ 192,817.56 thus far in 2022.

From the sale to re-newel, assessed project parameters and milestones to furnish status reports, addressing delays or constraints.

Prepared overall project plan and controlled delivery of individual elements, per customer’s needs.

Helped staff four departments employing over forty people. Utilized staffing agencies and other methods.

Partnered with senior management to drive financial transparency, making strategic decisions, and identifying new opportunities.

Verified project plan feasibility to facilitate communication with stakeholders. Manage client relationships and partner with the sales team to present and communicate with clients.

Uncovered valuable insights through data analysis to provide recommendations and guidance to businesses.

Responsible for invoice review, approvals, payment, and vendor inquiries.

Pharmaceutical Sales Representative

Salix Pharmaceuticals (IQVIA, formerly Quintiles) Arlington/Irving, TX

May 2017 - July 2019

Was Top representative for percent to goal in Region for Q2, Q3, Q4 and Q2 in 2018.

Won 2017 Nationwide new prescriber contest. Placed 4th out of 200 representatives. The only representative from Texas.

Actively converted accounts to Salix product portfolio where competitive products were being used. Q4 closed with a 78% market share.

Finished 7th out of 200 reps nationwide in TRX and 9th in NRX in 2018.

Senior Pharmaceutical Sales Specialist

Vernalis (inVentiv Health) Dallas, TX

July 2015 - April 2017

Surpassed 2016 contract performance objectives of 132rx per quarter Q1 = 172rx, Q2 = 211rx, Q3 = 184rx, and Q4 = 262rx).

Achieved Dallas/Plano Reach at 84% and frequency is 2.8%.

Volunteered transfer to a low performing territory to improve production. Improving the National Rank from 78th to 5th in Q4 and Q1.

Promoted to represent the South Region on the Field Leadership Council.

Client Services Representative

Oceus Networks, Inc Plano, TX

May 2008 - June 2015

Account management for 15+ clients with annual service contracts of 20M+ in 2013.

Interfaced directly with clients as point of contact into Oceus Networks' customer support; traveled to client sites, attended, and managed clients' Quarterly Business Reviews.

Grew support services revenue by 11% (1.7M) from 2010-2011, and 14% (2.4M) from 2011-2012.

Managed internal client services support requests, including locating resources, processing documentation, and updating files.

Oversaw project proposal lifecycle, including responding to pricing requests and developing scope of work documents.

EDUCATION

Bachelor of Arts & Science - Biology and Business Administration

Texas Tech University, Lubbock, TX

June 2004

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