Customer Service Mortgage Loan

Michelle Domrese

1-714-***-**** *****.********@*****.*** ROCKFORD, Michigan 49341

CAREER OBJECTIVE

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. EXPERIENCE

MORTGAGE LOAN PROCESSOR, Grand Rapids, Michigan

Top Flite Financial Inc, May 2020-December 2022

• Communicated conditions to borrowers in easy-to-understand, non-mortgage verbiage.

• Reviewed mortgage applications to determine accuracy, completeness, and compliance.

• Processed applications, fulfilled customer requests and adhered to policies.

• Applied knowledge of FHA, VA, USDA guidelines when processing mortgage loans.

• Negotiated loan terms with clients, lenders and third-party vendors.

• Resolved discrepancies in loan applications and documents. Attended industry conferences and seminars to stay abreast of current trends and regulations within the lending industry.

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Accurately analyzed and verified loan applications to ensure compliance with applicable federal, state, and local regulations.

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• Efficiently prepared closing packages including accurate calculations of taxes and insurance premiums.

• Identified issues raised in documents and reported to loan officer for assistance.

• Maintained detailed records of all loan documents for audit purposes. MORTGAGE LOAN PROCESSOR, Scottsdale, AZ

Loandepot, August 2020-May 2021

• Processed applications, fulfilled customer requests and adhered to policies.

• Reviewed mortgage applications to determine accuracy, completeness, and compliance.

• Communicated conditions to borrowers in easy-to-understand, non-mortgage verbiage.

• Initiated contact with customers to obtain additional information needed to process mortgage loans.

• Maintained detailed records of all loan documents for audit purposes.

• Approved Loans

• Utilized various software programs such as Encompass, Unifi, Empower to manage workflow processes. MORTGAGE LOAN PROCESSOR III, Grand Rapids, Michigan FIFTH THIRD BANK, May 2016-August 2020

• Processed applications, fulfilled customer requests and adhered to policies.

• Identified issues raised in documents and reported to loan officer for assistance. Accurately analyzed and verified loan applications to ensure compliance with applicable federal, state, and local regulations.

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• Initiated contact with customers to obtain additional information needed to process mortgage loans.

• Researched discrepancies between application data and credit reports.

• Collaborated with team members on complex transactions requiring special attention or expertise.

• Provided advice and guidance to assigned businesses on implementation of solutions.

• Assisted management in developing policies and procedures related to the processing of mortgage loans. EDUCATION

COMPLETED COURSEWORK TOWARDS FASHION DESIGN AND ILLUSTRATION IN FASHION, Remote, CALIFORNIA

Academy of Art University, August 2013

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) IN FASHION DESIGN AND ILLUSTRATION, Los Angeles, CALIFORNIA FIDM, July 2002

HIGH SCHOOL DIPLOMA, Santa Ana, CALIFORNIA

Foothill High School, June 2000

SKILLS

Appraisal Verification Contract Finalization Loan Paperwork Microsoft Office Processing Procedures Consumer Loan Underwriting Lending Software Systems Desktop Underwriter Mortgage Closing Scheduling

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