Customer Service Representative

BATANAY BEA JANELLE O.

anellebeabatanay@gmail

.com

Seeking an entry level position with my career

where I can utilize my skills and business studies background seeking a challenging career to help

096******** me to improve about my knowledge.

none

Tabok Mandaue City

EDUCATION

K-12 GRADUATE

Benedicto College

07/2018- 05/2019

COLLEGE UNDERGRADUATE 1ST

Benedicto College

07/2019- 12/2020

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

QUALFON 08/2022 - 01/2023

Being a customer service representative we are the one who take and make calls genuinely to our

customers to help about their concerns which are

we are the one who troubleshoot there device if it is not working properly and also we are the one who

investigate if they don’t have enough information

about their concerns.

• Manage a large amount of incoming calls

• Identify and assess customers need to

achieve satisfaction

• Provide accurate valid and complete

information by using the right methods or

tools

• Keep records of customer interactions

process customers account and file

documents

• Follow communication procedures

guidelines and policies.

SKILLS

PROFESSIONAL

• Time management

• Active listening

• Microsoft knowledge

• Communication skills

• Teamwork Skills

LANGUAGE

ENGLISH

TAGALOG

Contact this candidate