Customer Service High School
Resume:
Brianna Jones
Customer Service
Dublin, Ohio 43016
******************@*****.***
SKILLS
●Customer service
●Project organization
●Self-motivated
●Strong verbal communication
●Strong written communication
●Creative thinking
●Problem solving
●Private pilot
EXPERIENCE
The Ohio State University Airport, Dublin OH - CUSTOMER SERVICE REPRESENTATIVE
September 2022 - Present
●Coordinate arrivals and departures into KOSU
●Cross-reference multiple information systems to create situational awareness for incoming aircraft (Microsoft Teams and Excel proficient)
●Operate a point of sale system for multiple services and products
●Communicate and receive pilot requests, ensuring that proper information is shared between operations and line service technicians
●Effectively communicate using radios
National Veterans Memorial and Museum, Columbus, OH - GUEST EXPERIENCE ASSOCIATE
October 2020 - September 2022
●Cheerfully welcome guests from the front desk
●Promptly answer and return phone calls, making transfers as appropriate
●Give group-specific information on the museum, ranging from lengthy tours to concise overviews
●Write personal book reviews and historical articles for the museum website
●Assist in after-hours events; setting up equipment, checking people in, answering questions
●Sell memberships and effectively describe what is included with various member levels
●Acquired a CTA (certified tourism ambassador) certificate to assist guests from out of town with their stay in Columbus
●Provide audience-specific activities and services (wheelchairs, scavenger hunts, pins for vietnam veterans)
Cheryl’s Cookies, The Mall at Tuttle Crossing - Seasonal Sales Associate
October 2019- January 2020
●Efficiently operated the cash register
●Shared important details about sales and other offers
●Neatly organized displays
●Promptly restocked shelves whenever necessary
●Politely welcomed customers and assisted them in their shopping experience
●Completed all assigned tasks in a timely and efficient manner
EDUCATION
Hilliard Davidson High School, Hilliard OH - High School Diploma
August 2018 - May 2021
●Participated as a member in the marching band, extremely flexible in instrumentation (2017-2019)
●Track and Field 2021
VOLUNTEERING
●Helped set up and tear down the music stage at the annual Saint Brendan’s Festival (August 2018, 2019, and 2021)
●Assisted in loading and unloading the transport trucks for the Hilliard Bradley Marching band (August 2019-November 2019)
AWARDS
●Honors High School Diploma
CERTIFICATIONS
●Certified Tourism Ambassador (2021-Present)
●Student Pilot Certificate
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