Customer Service Call Center
Resume:
Dawn Fernandez
Dispatcher/Dispatch Supervisor/Management.Transportation
Brooklyn, NY 11217
*****************@*****.***
I have Supervisor experience as well as Management experience.I am hard working,very reliable and a
multitasker.I have been in the transportation industry for 26 years
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Utog limousine - Lic Ny
January 2022 to June 2022
Took reservations assisted dispatch calling drivers out to work.
Caretaker
Freedom Care - Bklyn ny
January 2019 to June 2021
I took care of my patient gave medication.Took him to appointments ran errands cooked did laundry etc
On site dispatcher
Addison Lee Group - New York, NY
April 2018 to November 2018
I monitored a car line up and assured all drivers were properly dressed and had clean vehicles and room
in their trunks for luggage etc for Credit Suisse Clients.I took each client to their designated vehicle.I also
helped train new drivers on how the line up at Credit Suisse operated.
Dispatch Supervisor/ManagementLLP
Group americar transportation - New York, NY
July 2004 to February 2016
I took calls on a daily basis.I worked with multiple computers.I took reservations from clients,drivers
and potential new clients.Dispatched drivers assisted customers locate their drivers..gave directions
overseen a crew of 12 operators did schedules gave breaks monitored flights sat in on meetings with
owner and driver relations and other managers.
Reservationist/Dispatcher
Charge and ride - Long Island City, NY
September 1994 to April 2002
I worked on several computers,answered anywhere between 75-150 calls on a daily basis.I dispatched
drivers,assisted clients locating their drivers.Monitored flights and entered new client information into
the computer.I also trained new reservationist.
Education
Ged
Fdr high school
Skills
• Dispatch
• Management
• Scheduling
• Time Management
• Operations
• Customer Service
• I have customer service experience.I type 40 words or more a minute. (10+ years)
• Supervising Experience
• Logistics
• Leadership
• Office Management
• Delivery Driver Experience
• Spanish
• English
• Sales
• Car Wash
• Communication skills
• Dispatching
• Cashiering
Assessments
Call Center Customer Service — Completed
August 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Full results: Completed
Reliability — Proficient
August 2019
Measures a candidate's tendency to be dependable and come to work.
Full results: Proficient
Personality: Customer Service Fit — Proficient
September 2019
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Scheduling — Proficient
July 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Full results: Proficient
Call Center Customer Service — Completed
December 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Full results: Completed
Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Problem Solving — Familiar
August 2019
Analyzing relevant information when solving problems.
Full results: Familiar
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity
Full results: Proficient
Customer Service Fit — Proficient
September 2020
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate