Area Manager
Resume:
PAULA VARGAS
PROFESSIONAL SUMMARY
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Oversaw personnel of 30 to maintain adequate staffing and minimize overtime. Developed and maintained strong relationships with key clients. Represented company at customer meetings to increase the exposure of corporate products and services.
Resolved customer complaints quickly and efficiently by identifying root causes of issues.
Led and directed team members on effective methods, operations and procedures Established relationships with local businesses in order to create marketing partnerships.
Developed training programs for new staff members in the district to ensure they understand company objectives and expectations.
Responsible for development of team's strategy.
Implemented and developed operational standards, policies and procedures. Identified issues that could potentially affect customer service or profitability in any of the stores within the district.
Minimized staff turnover through appropriate selection, orientation and training. Evaluated employee performance regularly through one-on-one meetings and quarterly reviews.
Trained and drove diversity, equity, and inclusion, as well as social-emotional learning tactics and agendas as mainstreamed by the company. KinderCare Learning Companies
Area Manager
2022-2023
EXPERIENCE
AREA MANAGER
908-***-**** adyo1u@r.postjobfree.com Milltown, NJ
Quality Assurance
Communication
Tech Savvy
Business Acumen
Bachelor's in Psychology
Rutgers University- Newark, NJ
2015-2017
Leadership
Customer Service
Analytical
Critical Thinking
Time-management
Active Listening
Adaptability
Resourcefulness
SKILLS
EDUCATION
PAULA VARGAS
AREA MANAGER
Responsible for classroom management, behavioral complications, student/student interactions as well as student/teacher interactions Some Human Resources responsibilities
Efficient and professional communication as well as establishing healthy relationships with clients and families
Give seasonal trainings to all staff in company policies, student/ teacher interactions, and progressive guidance for students
Recognized for teaching excellence
KinderCare Learning Companies
Site Director 2017-2022
EXPERIENCE ( CONTINUED)
PAULA VARGAS
AREA MANAGER
Lindsay Capatasto
Area Manager
adyo1u@r.postjobfree.com
Thea Pace
Client Implementation Manager
adyo1u@r.postjobfree.com
REFERENCES
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