Data Entry Customer Service

Professional Attributes & Skills:

Outstanding written and verbal communication skills.

Expert level user of Microsoft Excel.

High volume Data Entry (Tested at 14,000 kph with 100 % accuracy)

Strong analytical acumen with a passion for tracking and reporting.

Over 25 years of experience in office work.

Software Skills: Practical Experience:

Microsoft Excel Data entry – alphanumeric & 10-key

Microsoft Access Help Desk Support

Microsoft Word Scanning and copying

Microsoft Power Point Database creation and administration

Microsoft Outlook Internet research acumen

Microsoft Internet Explorer Auditing/error tracking

Microsoft Windows Mail merge/bulk mailing

Oracle Data Management — paper & data files

SalesForce High volume filing and sorting

Work History

Giant Eagle Registered Pharmacy Technician (02/17 – current)

Keying prescriptions from images

Maintaining/updating customer and prescriber data

Assisting in training and development of pharmacy technicians

McGraw-Hill (KForce) Transaction Case Management Associate (09/15 – 02/17)

Keying refunds for digital products

Keying orders and quotes for educational products

Utilizing macros and templates for email communication

Researched product pricing and availability

City of Columbus/ Customer Service Representative (09/14– 06/15)

Division of Water

Keyed service request work orders and payment plans for customers

Answered phone inquiries by commercial and residential customers.

Lincare Customer Service Representative (07/12 – 09/14)

Keyed new customer order data

Created and E-faxed Certificates of Medical Necessity to physician’s offices.

Verified and compiled insurance data

H&R Block Tax Associate (12/11 – 04/12)

Conducted tax interviews for individuals and business owners

Completed federal, state and local tax returns for customers using proprietary software

NCO Financial Systems Skip Tracer (12/09 – 08/10)

Utilized auto-dialer to determine validity of contact phone numbers for student loan holders.

Internet research to locate contact data for student loan holders.

Chase National Lockbox Associate (07/03 – 11/05)

Keyed batch for volume tracking

Compiled error rate reports in Excel utilizing pivot tables

Maintained management reports for monthly national reporting (Excel and Access)

Customer Care Research Specialist I

(12/05 – 10/07)

Developed and maintained error rate/efficiency Access database for Home Mortgage Division.

Produced summary reports for senior staff

Quality Assurance Analyst (11/07 – 01/09)

Ran mass data update macros using Toad & Oracle

Updated customer address data using comparison USPS software

Pregnancy Decision Health Centers

Administrative Assistant to Development

& Community Outreach Dirs. (01/01 – 12/02)

Input donation and gift-in-kind data in Access

Scanned image donations

Ran Word mail merges for bulk mailing

Functioned as back-up to receptionist

Bank One Senior Collector (11/90 – 08/97)

Made outbound telephone calls to collect debt from credit card customers

Skip tracing to find contact information for customers

Compiled Excel reports to track data source efficacy

Fraud Analyst (09/97 – 06/98)

Compared customer application data against credit bureau and Fastdata information to detect and prevent fraud.

Desktop Support Tech (06/98 – 09/00)

First level desktop troubleshooting for Fraud Prevention unit – approximately 120 end users

Created and maintained Access database for end user and PC inventory

Supported Witness call monitoring in-house server

Education:

Vineyard Leadership Institute – Certificate of Completion 2004-2006

Columbus West High School – Valedictorian, 4.0 GPA (4.0 scale) 1980-1984

Salary Requirements:

Seeking an hourly salary of $17.00 or higher, with commensurate health, dental, and vision coverage.

Contact Info:

James Patrick Howiler

Cell: 614-***-****

Fax: 866-***-****

Address: 1882 Bay Port Dr

Columbus, OH 43123

Professional References:

Cindy Violet Development Director (Supervisor) Pregnancy Decision Health Centers

Executive Director at Pregnancy Resources of Delaware County (Retired)

397 Schrock Rd Worthington, OH 43085 Phone: 614-***-****

E-mail: ********@*****.***

Chester McDaniel Co-worker at H&R Block — Tax Specialist

2426 Hardesty Dr S Columbus, OH 43223 Phone: 614-***-****

E-mail: *********@*********.***

Contact this candidate