Customer Care Altamonte Springs

RYKEEM HUNTER

**** Wymore RD Altamonte Springs, FL, 32714 C: 407-***-**** adylw9@r.postjobfree.com

PROFESSIONAL SUMMARY

A messenger of the Lord Jesus Christ sent to create change in his earth through changing the believers Temple SKILLS

Advanced Sales Skills Teach Anatomy & Physiology

Professional telephone etiquette Motivational Interviewing Habit Based Coaching Marketing 101

Proficient in Microsoft Office

WORK HISTORY

Direct Care Staff/Physical Activities Coordinator 01/2020 to Present First Step Care – Altamonte Springs, FL

● Run weekly emotional intelligence classes

● Perform daily deep cleaning of Assisted Living facility

● Create Inventory Database, and maintain supply chain

● Administer Self Medication to residents

Personal Training Director 01/2017 to 1/20/2020

LA Fitness – Altamonte Springs, FL

● Increase 3 different gyms EFT by $5,000+ to their bottom line, while at the same time reducing training cancellations/retention by 60% over the course of 12 months.

● Increase District sales closing percentage by 10%, by performing Sales education training for company employees.

● Personal Sales closing Average of 40% compared to company standards of 20-25% Consistently for 12 months on one-time sales appointment

● Create joint ventures with medical professionals such as chiropractors, Holistic Doctors, Registered Dietitians, to drive more traffic to the gym for personal training.

● Ranked #1 for overall Performance out of 55 clubs in the Florida region

● Ranked #51 in the country out of 760 clubs

Elite Agent, Customer Care 01/2015 to 1/2017

Hilton Grand Vacations – Orlando, FL

1.Rising Star award- Overall Performance

2. 40 Percent retention rate of Escalated vacation packages compared to company average 10% 3. Develop and train new employees for the customer care department 4. Increase timeshare revenue of Grand Islander resort by $100,000 due to special project & relocation assignment

5. Ranked top 20 Percentile for Customer Sales agent Sailing Instructor, 06/2009 to 08/2013

Downtown Sailing Center-

Baltimore, MD

● Completed extensive training in administering care to individuals with disabilities

● Received certifications in CPR, First Aid, and Power Boat Operations

● Become one of the first sailor in the company to teach a visually impaired person how to sail

● Increase sail attendance of each program due to exceptional customer Services EDUCATION

Bachelor's Degree Exercise Science & Fitness Professional Training Bryan University– Orlando, FL National Academy of Sports Medicine Certified Personal Trainer- Precision Nutrition Level 1 Nutrition Coach

Ordained Deacon Fresh Anointing Family Worship Center- Eatonville Fl Self administration of Medications

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