Customer Service Operations Manager

LAQUAM MCMORRIS

adyl4n@r.postjobfree.com 313-***-**** Conroe, TX 77304

Summary

Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills

• Employee Supervision

• Cost Analysis and Savings

• Profitability and Revenue Generation

• Purchasing and Planning

• Management Team Building

• Financial Statement Review

• Budget Control

• Sales Tracking

• Operations Oversight

• Goal Setting

• Sales Promotion

• Records Organization and Management

• Process Improvements

• Customer Service Management

• Hiring and Onboarding

• Decision Making

• Focus and Follow-Through

• Performance Assessment

• Administrative Management

• Employee Motivation

• Team Leadership

Experience

Home Depot Conroe, TX

Operations Manager/Assistant

Manager/specialty Man

03/1995 - 11/2022

During my 27 tenure with home depot I held leadership roles as follows... Operations manager where I was responsible for p@l performance as well as front end ( cashier's) back end ( receiving) as well as special services manager. In addition I was the manager of book keeping / parking lot assistance as well to ensure customer recieved service with loading there purchases. I have also held several roles as a merchandising manager at the home Depot as well as a speciality manager at the home Depot as well within my tenure of 27 years of employment.

• Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.

• Assisted with interviewing and hiring of employee team members with appropriate skills.

• Educated operations team on best practices, company policies and service excellence standards.

• Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.

• Coached employees to work together to carry out daily functions and meet service objectives.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Delegated work to staff, setting priorities and goals.

• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

USMC

United States Marine

• Served in infantry as well as security force details.

• Created and maintained sales environment to support business objectives. Education and Training

Pontiac Central High Pontiac, MI

High School Diploma

06/1989

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