Continuous Improvement Quality Management

KRISTINA KOLARIKOVA

** ******** *****, ******* *********, Herts CM23 2UY, England

Tel: +44-777*-***-*** Email: ************@*****.***

A flexible and reliable professional with over 20 years of experience in healthcare and a strong passion for building positive and meaningful relationships. An inspiring leader, superb coach, with a strong track record in motivating others to accomplish the goals, making sound decisions and working with others at all levels of responsibility. A dedicated and enthusiastic mentor with excellent communication skills who brings passion, drive and a winning mentality to any team. Highly organized, proactive, with good time management and the ability to priorities and meet deadlines. Currently looking to join an exciting and ambitious organization that will reward her for her passion, commitment and drive, while enabling further professional and personal development.

AREAS OF EXPERTISE

● Learning & development

● Leadership

● Strength management coaching

● Quality management

● Employee lifecycle

● Strategic planning

● Continuous improvement drive

● Multi Cultural leadership

● Project management

● Business partnering

● Communication

KEY SKILLS

●Effective leadership skills with the ability to motivate, inspire and function as a role model

●Gallup-Certified Strengths Coach with advanced coaching and mentoring skills

●Experience in employee development and continuous improvement strategies

●Focus on strategic human resource planning to achieve organizational goals

●Excellent communication and interpersonal skills

●Proven experience in business partnering with senior stakeholders

●Good background in project management

●Critical thinker and proactive decision-maker

●Ability to priorities important tasks in the deadline-driven environment

●Strong problem-solving skills

●Flexibility, precision and attention to detail

EXPERIENCE

Nurse Quality manager Herts and Essex fertility Clinic, England 06/2022 –present

Responsible for leading and Maintaining the Quality management system

Ensuring the system continually improves the quality and effectiveness of the service provider in accordance with the condition of the Human Fertilisation and Embryology authority licence, CQS 16 standards of care and ISO 9001:2015

Assisting to the Director of Clinical services and Senior management team in managing risks and monitoring performance and continuous improvement of patient care.

Excellent leadership a communications skills

Chairing Quality meetings

Regulatory compliance as per CQC requirements including responsibility for Health and safety.

Managing internal and external auditing.

Establish risks and opportunities and support Head of departments to identify within their department

Manage Quality Indicators

Maintain up to date knowledge of regulatory and governance requirements

Working closely with the Complaints officer to manage complaints

Managing incidents- monitoring, evaluation, and continual improvement of recorded incidents.

Working closely with the Marketing Manager to manage patient and staff satisfactions.

Theatre Manager, Spire Bushey Hospital, London, UK 06/2020 -06/2022

Key member of the Hospital Leadership Team

Provide appropriate clinical and managerial leadership throughout the department

Act as a role model and mentor to clinical staff providing advice and support to others to promote good practice consistent with legislation and Spire Healthcare’s policies

Identify, develop and support opportunities for improvements in operating department practices as highlighted through evidence, research based practice and national standards

To ensure that Clinical Governance and Risk and Audit management are embedded within daily practice.

Promote best evidence based practice within own scope of practice

Apply and ensure others apply legislation, policies and procedures correctly

Achievement of the theatre budget and specific Key Performance Indicators

Work with others to optimize theatre utilization in relation to booked operating sessions and availability to meet the demands of elective work, taking action with regards under-utilizations of lists as appropriate

Manage staff rosters in the most efficient way to meet demand, whilst maintaining compliance with the Agency staff KPI on the Clinical Scorecard and balancing the use of overtime

Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings

Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of Enquiry (KLOE); always aiming to achieve Good and Outstanding.

Promote and maintain a close working relationship with external organizations to ensure standardization and sharing of best practice.

Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies.

PREVIOUS EXPERIENCE

Theatre Manager, Fertility Clinic, London, UK 02/2018 – 06/2020 Anesthetic- Recovery Nurse In Charge, Ramsay Rivers Hospital, London, UK 08/2008-01/2018 Nurse, Clementine Churchill Hospital, Harrow, UK 06/2006 – 09/2008PA to the Director of Nursing, Kosice Hospital, Slovakia 02/2002 – 02/2006 Nurse in Charge/Educational Nurse, Gynecology dept, Kosice Hospital, Slovakia 06/1997 – 01/2002

EDUCATION & QUALIFICATIONS

Internal Auditor (Quality Management system ISO:9001:2015) 2023

Ikigakai coaching 2023

Theatre Manager Leadership course 2021

Nursing Leadership Diploma, Royal College of Nursing 2019

Strengths-Based Coaching Diploma for Managers and Teams, Gallup Strengths Coaching 2019

Stress Management - Coach positive Psychology course, British Association of Psychologists 2018

Problem-focused coaching & counselling - Performance coaching, British A. of Psychologists 2017

Mentorship and Work, Anglia Ruskin University 2012

Anesthetic Nurse, Anglia Ruskin University 2011

Recovery nurse, Anglia Ruskin University 2009

Bachelors degree in Nursing, University Pavol Jozef Safarik, Kosice, Slovakia 1994 - 1997

OTHER INFORMATION

PC Skills: Windows (Word, Excel, PowerPoint, Outlook) Internet

Language Skills: Fluent in English, Russian, Slovakian and Hungarian

Interests: Foreign languages study, cooking, travelling, books, healthy lifestyle

Contact this candidate