Operations Manager Customer Service

Michael Kupec, Jr.

973-***-**** adyj2x@r.postjobfree.com linkedin.com/in/michaelkupec Garfield, NJ

Analyst

Astute Analyst who excels at gathering information and identifying areas of improvement within the business organization. Skilled at reducing expenditures, increasing profitability, and eliminating inaccuracies in reporting. Experienced at leading and mentoring team members on company policies and procedures. Dedicated to ensuring business goals are met and exceeded while maintaining accuracy and building lasting relationships within the organization and community.

Key Strengths

Policy and Procedure Development Financial Reporting Compliance Monitoring Mergers and Acquisitions

Leadership Time Management Performance Reporting Managerial Accounting Payroll Corporate Responsibility

Balance Sheet Reconciliations Relationship Building Communication Customer Service Benefits Administration Financial Planning IFRS GAAP

Technical Proficiencies: SAP, SAP-GRC, “Amex @ Work”, Concur, JP Morgan Chase Payment Net,

JP Morgan Chase Access, Lotus Notes, Microsoft Excel, Microsoft Word, Outlook

Professional Experience

Zenith-American Solutions 2021-2022

Supervisor, Finance & Contribution Analytics

Escalation-point for clients and my team of 11 contribution accounting reps. Established the first training library (Videos/SOPs) for cross-training staff and new hires. Point of contact for payroll and financial audits. Designed an “at-a-glance” analytics dashboard reflecting overall operations status. Responsible for timely monthly client reporting. Instituted a weekly backlog report for tracking progress. Reviewed accuracy of stop loss eligibility documents. Collaborated with regional directors and client service executives to deliver quality services to clients. Proposed system improvements which led to continuous process automation/streamlining. Successfully launched a quarterly training program to keep NJ office team current on Microsoft products and client service skills.

VARIOUS 2018-2020

Primary Temporary Caregiver - of remaining elderly parent:2018-2020

Non-Profit President - Rebuilt board of directors

Cathedral Trustee - developed procedures manual template for parish cemetery operations

Linde North America 2008 – 2018

Compliance Analyst (2014 – 2018)

Served as the primary point-of-contact for GRC in the US, Canada, and Mexico. Ensured timely filing of quarterly representation letters and quarterly certificates with the world headquarters in Germany. Oversaw asset verifications for 168 plants / locations within the US and Canada.

Brought payroll, accounts payable, and benefits into compliance with escheat laws and by working with the IT Team, created a new tool used by the accounts receivable / account collection team enabling them to immediately identify areas of exposure; saved millions in potential penalties by being in compliance.

Assumed the responsibility of US Census Bureau Reporting helping bring the company closer to compliance.

Secured $125k from employees and a company match of $125k for the United Way; helped underprivileged children receive Christmas presents and school supplies at the beginning of the school year.

AP Systems Analyst (2012 – 2014)

Ensured accuracy of data integrity within the Concur System. Supported the HPO initiatives. Assumed ownership of the Concur month-end close for the US and Canada. Completed monthly compliance reporting and follow-up as requested by the Head of AP and the Travel Manager. Owned the Amex Corporate Card Program and compliance monitoring for bill payments and card usage. Eliminated inaccuracies by reconciling processes for clearing accounts. Provided ad-hoc reporting to the Compliance Manager and the Head of AP. Trained and educated team members on company systems and programs.

Transitioned the American Express Corporate Card Program and Concur Expense Management Reporting System serving 2,600 users within the US and Canada to Manila flawlessly.

Developed Concur Management Reporting Systems and Amex @ Work reports to identify abuses which led to the T&E policy owner to update guidelines.

Amex Program Administrator (2009 – 2012)

Provided documentation to the tax department and outside auditors. Oversaw credit card activity to ensure compliance and identify abuse. Backed up the Purchasing Card and Expense Reporting Analysts as needed. Delivered ad-hoc reports to management. Completed audits for the Amex Corporate Card, Expense Reporting, and Purchasing Card Programs.

Devised an action plan to monitor card usage of 2,600 users making personal usage almost non-existent and dropping past due accounts to under 24.

Ombudsman to the Manager of Accounting and Payroll (2008 – 2009)

Gathered data from across the various levels of the organization as requested by KPMG to complete the annual audit ahead of schedule and accurately.

Additional Work Experience

Consultant to Corporate Accounting Group Quest Diagnostics, Inc.

Operations Manager SureDeposit

Corporate Controller The Artisanal Group, LLC

Controller – Corporate Accounting B.R. Guest, Inc.

Controller Huntington Learning Center Headquarters

Business Operations Manager / Field Operations Controller Compaq Computer (now HP)

Corporate Controller / Assistant Controller / Senior Accountant / Staff Accountant Budget Rent-a-Car of Manhattan

Staff / Tax Accountant Gikow, Bierman and Talesnick CPA’s

Education

Master of Science in Taxation Coursework Seton Hall University

Master of Arts in Theology St. Vladimir’s Orthodox Theological Seminary, Dec 2019

Bachelor of Science in Accounting Seton Hall University

Affiliations

Member / Secretary, Board of Trustees – Garfield Public Library (2023)

Director of Event Planning – Friends of the Garfield Public Library (2023)

Member / President, Board of Directors - Muscarelle Child Development Center (2017 – Present)

Member, U.S. Bishop’s Advisory Council - Patriarchate of Moscow Russian Orthodox Church (2011 – 2019)

Member / Treasurer, Board of Directors - Muscarelle Child Development Center (2000 – Present)

Elected NJ District Treasurer, Fellowship of Orthodox Christians in America (2000 – Present)

Elected Recording Secretary, Spirit of Orthodoxy Choir (2018 – Present)

Member, Linde Employee Association Board

Treasurer, Linde Employee Association Board

Elected National Treasurer, Federated Russian Orthodox Clubs

Ennobled to Rank of Baron by King of Afghanistan in Exile

Elected Board Member, Garfield Board of Education

Ex-Officio Trustee, Garfield Public Library, Board of Trustees

Member/ Friends of the Garfield Public Library

Awards

(3) Teamwork Award, Vanstar

(1) Teamwork Award, Inacom

(1) Star Performer Award, Vanstar

(1) Teamwork Award, Vanstar – North East Area

(3) Teamwork Award, Linde North America

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