Human Services Customer Service
Resume:
Brenda Webb
Detroit, MI. *****
adyias@r.postjobfree.com
PROFESSIONAL SUMMARY
A dedicated customer service professional with 32 years of experience in a fast- paced environment seeking an opportunity in a team-orientated company. A highly talented and enthusiastic Social Worker with a great deal of experience working with people experiencing crisis or people who are socially excluded; providing support to enable the disadvantaged to become self-sufficient. Over the past thirty-two years, I have utilized all aspects in the field of Human Services. I am recognized for exceptional problem and motivational skills. My professional experiences has allowed me to obtain skills such as: management, developing rapport, interviewing, counseling, listening and speaking effectively, being sensitive, decision making, managing conflicts, problem solving, perceiving nonverbal messages, the ability to persuade or influence people in favor of specific actions, changes in attitude or insights, and the ability to communicate with individuals who have emotional or mental problems and with persons of different cultures or subcultures.
WORK EXPERIENCE
Family Independence Manager
Michigan Department of Human Services - Detroit, MI January 2009 to December 2012
Supervised a team of nine Social Workers. Directed and assisted employees in the development of appropriate assessments, case plans and services. Coordinated activities by scheduling work assignments, setting priorities, and directing the work of my subordinate employees. Evaluated and verified employee performance through reviews of completed work assignment, and work techniques. Identified staff development and training needs and ensured that training is obtained. Monitored and evaluated case assessments and services were provided and referral services were developed. Ensured proper labor relations and conditions of employment were maintained. Family Independence Specialist
Michigan Department of Human Services - Detroit, MI January 1980 to December 2009
Interviewed clients to obtain and verify information needed to determine eligibility for public assistance under state and federal social welfare laws, rules, and regulations. Interviewed clients to assess employment potential and determine any barriers to employment. Developed plans and determine resources to address client problems in housing, transportation, child care, training, counseling problems, and other areas that are barriers to employment. Determine the appropriate methods and course of action to implement service, treatment, and learning plans by sufficiently and timely documentation of case records. Provided . direct counseling services to clients. Handled a high-volume of work which is deadline driven. Prioritized work load with emergency situations being a priority, but at the same time be flexible to changes at any moment, with a case load of over 600, while ensuring that accuracy levels are maintained and that my cases are processed within the specified time frames set by federal and state regulations.
EDUCATION
Detroit Business Institute - Detroit, MI
Finney High School - Detroit, MI
REFERENCES
Eric Taylor
District Manager, Department of Health and Human Services adyias@r.postjobfree.com
Maddie Evans
Family Independence Manager, Department of Health and Human Services adyias@r.postjobfree.com
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