Customer Service Medical Office

GARY WOODS

Mansfield, TX *****

adyi5n@r.postjobfree.com / 720-***-****

SUMMARY

Accomplished Owner offering 4 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

SKILLS

•Team Leadership • Problem Anticipation and Resolution

•Customer Service Management • Operations Oversight

•Decision Making • Quality Assurance

•Employee Motivation • Administrative Management

EXPERIENCE

Managing Co-Owner, I Huggable Quilts • Mansfield, TX 10/2018 • Current

•Kept records for production, Inventory, Income and expenses.

•Set pricing structures according to market analytics and emerging trends.

•Kept office equipment functional and supplies well-stocked to promote efficient operations.

•Pleasantly welcomed visitors, answered phone calls and maintained the front reception desk.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

•Handled Incoming calls and directed callers to appropriate department or employee.

•Used voice recorder or notepad to compose and transcribe meeting minutes.

•Composed, edited and typed complex memos and reports with job-related software.

•Sorted and distributed incoming faxes, letters and emails for office distribution.

•Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

•Created spreadsheets in Microsoft Excel for record-keeping and reporting.

•Drove customer feedback to deliver information to management for corrective action.

•Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

•Executed on-time, under-budget projects by solving complex issues for senior leadership.

•Responded to customer issues to provide immediate resolution and improve retention.

Medical Office Administrator / Dr. Sayed Zaki • Denver. CO 10/1994 – 06/2022

•Registered patients and scheduled appointments.

•Provided exceptional patient experience through friendly and compassionate communications.

•Maintained consistent patient confidentiality In alignment with HIPAA protocols by using encryption software.

•Managed office inventory and completed new purchases.

•Coordinated communications between patients, physicians and hospital personnel.

•Maintained current knowledge of health records system and trained all new employees on correct usage.

•Collected Information, verified insurance and collected co-payments for patients as part of check-in process.

•Communicated with patients regarding payments on outstanding accounts.

•Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.

•Oversaw office Inventory and timely reordering of supplies.

•Submitted diagnosis and procedure codes for insurance companies.

•Worked with insurance company representatives to verify benefits and obtain balances owed.

•Supported 4 providers in outpatient medical office through coordinating all administrative operations.

•Organized patient files and streamlined operations to improve efficiency.

•Implemented appointment schedules and guidelines for treatment appointments annually.

• Gathered information to file appeals for insurance denials and minimized Inaccuracies by maintaining accurate records of approvals.

EDUCATION AND TRAINING

Bachelor of Arts: Biology Macalester College - Saint Paul, MN 05/1986

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