Customer Service Quality Assurance

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION IN MARKETING

Georgia Gwinnett College, Lawrenceville, GA

Relevant Coursework: Special Topics in Marketing, Global Business, GGC’s Business Capstone course, Marketing Research

Participated and successfully led an international group of 5 people from around the world (Taiwan, Mexico, Ghana, USA) to create a business strategy for MetaCollective. This experience consisted of 6,189 students from 140 universities in over 43 countries on 6 continents.

Introduced to marketing technologies such as Salesforce, Mailchimp, and a variety of CRM, MAP, and CDP platforms.

Looked into different practices to provide and maintain an efficient and effective workplace without conflict.

Thoroughly researched a specific topic revolved around marketing and consumer behavior. My team and I formatted a detailed-oriented report and presentation to convey our results with our classmates and drove an informative discussion based on our takeaways.

Participated in a Business Simulation Game (BSG) in Capstone and came in 1St place with my team (8 teams). Competed against class members to bring in ROI and EPS.

EXPERIENCE

SUMMER INTERN

Syfan Logistics

Gainesville, GEORGIA

May 2022 - August 2022

Created reports and data-driven presentations to deliver to executives. Included clear and concise information with realistic goals and evidence to back up my points.

Researched industry and competitor trends to maintain business relevance. Used this information to look into alternative fuel sources to see if that could give us a competitive advantage over other logistics firms.

Gained practical experience with relevant software and technology, such as Microsoft Excel, Power BI and Power Automate. I used these tools to create a fully functional, automated quality assurance system.

Successfully led a team to build an automated system to evaluate quality assurance.

GROCERY TEAM LEAD (02/23-PRESENT)

STOCKING ASSOCIATE (08/20-02/23)

Walmart

Buford, GEORGIA

August 2020 - Present

Engage with merchandisers to complete contracts and arrange deliveries. Great communication was necessary in this role in order to be effective and efficient.

Consistently manage a successful team with a common goal and manage projects on a day-to-day basis. I was the guiding point to them to explain what needs to be done day-to-day and what the expectations were.

Participated in the use of the system software to make accurate and efficient decisions. I use a tool called “Store Within A Store” to manage the sales floor, and I have began learning how to use the “Feature Ordering Tool” to begin to order specific products for the store.

Contributed to store layout and design to maximize product visibility and revenue. I work on this everyday to drive sales. Since joining as a team lead, our sales have been up 10%-20% a day, and we have super-maxed our bonus (based on revenue) each quarter thus far.

CASHIER

Publix

Dacula, GEORGIA

July 2016 - August 2020

Assisted in training new staff members. Mentoring and training has taught me how to get along with others effectively. Helped me become the leader I am today.

Developed strong customer service skills by providing efficient and accurate service.

Resolved and de-escalated issues to address customer concerns.

SKILLS AND CERTIFICATIONS

Skills: Leadership, global business, de-escalation, people skills, passion, customer service

Technical Skills: Microsoft Word, Microsoft Excel, Power BI, Power Automate

Certifications:

Global Collaboration Certificate, X-Culture Program – 24-Dec-2022

The Business Strategy Game Industry Champion

11-Jul-2023

LinkedIn: Salesforce Essential Training - 01-Mar-2023

Responsible Conduct of Research, CITI Program - 06-Feb-2022 to 05-Feb-2027

LinkedIn: Remarketing Foundations - 01-Feb-2023

Human Research, CITI Program - 06-Feb-2022 to 05-Feb-2027

LinkedIn: Marketing Foundations: Customer Decision Journey - 01-Jan-2023

REFERENCES

References available upon request.

Evan Hobgood

adyc11@r.postjobfree.com +1-678-***-**** Buford, GA 30519

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