Customer Service Data Entry
Resume:
Karlene Wilkins
S Chesterfield, VA 23834
adybmy@r.postjobfree.com
Skills
● Proficient with Microsoft Excel, Word and Outlook
● Team-player who can also work independently.
● Excellent verbal and written skills.
Experience
FEB 2013 - MAR 2023
Vulcan Materials, Dinwiddie, VA - Customer Service Coordinator /Dispatcher
● Dispatch contracted truck drivers to area job sites and maintain contact throughout the day to monitor their progress and location.
● Weigh and generate scale tickets for all other outbound trucks as well as inbound fuel, explosives and scrap metal deliveries.
● Issue and record weight certificates, as a licensed Weighmaster, by accurately measuring and weighing dump trucks to ensure the maximum gross weight does not exceed VDOT’s weight restrictions.
● Input railcar information into internal and external databases and distribute waybills to customers for billing and tracking purposes.
● Process, deposit and reconcile daily cash, check and credit card transactions.
● Assist customers with material sizes, location and availability. Calculate approximate tonnage and pricing based on job size and scope of work needed.
● Generate state TL102 forms and enter them into the VDOT PLAID website according to material type. Assist the quality control department in tracking lots and performing material sampling when testing is required.
OCT 2003 - FEB 2013
Waste Management, Richmond, VA -Industrial Contract Coordinator/ 2008-2013
● Enter new accounts, special waste profiles, profile recertifications, all price changes, address changes and NSF accounts in AS400 and WM Fastlanesystem for all Landfills and Transfer Stations in the DE/MD/VA/DC area.
● Prepare volume and revenue reports and distribute to customers and Industrial Account Managers via email .
● Post payments to Landfill and Transfer Station Pre-Pay accounts.
● Prepare RMC credit packets and post approvals to customer accounts. 2
WM-Waverly, VA (PT-Evenings/Weekends) Data entry for WM Maint Dept./2010-2013
● Enter WM rail car inspections, repairs, labor costs, vehicle fuel / odometer readings, and parts purchased into the WM Compass System.
WM- Waverly, VA- Accounts Payable Clerk/Back-Up Scale/ 2003- 2008
● Prepare and process invoices to be paid by the Corporate office.
● Code and process invoices and pay them with a company credit card using PaymentNet.
● Perform daily audits on scale tickets and make corrections when needed.
● Assist Financial Analyst with weekly/monthly accruals, forecasts and budgets.
● Access and generate payments on WM EzPay to pay invoices for credit card customers.
● Administer Contract Safety Orientations to on-site contractors.
● Enter in/out punches for site employees into Kronos system as a backup for Office Manager.
● Weigh landfill trucks and enter information into WM Fastlane as a backup for Scale Attendants.
Education
● Dinwiddie County High School
● Virginia Commonwealth University
● Portland Community College
References
● Will be supplied upon request
Contact this candidate