Customer Service Representative

Crystal Sleppy

Bellaire, OH *****

******************@***********.***

+1-740-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Painter/laborer

VALPUT PROPERTIES - Wheeling, WV

November 2019 to January 2020

• Set up

• Paint

• Clean up

• Drywall

Lead painter-Laborer

NIK-NEO PAINTING - Coraopolis, PA

August 2018 to August 2019

• Set up

• Painting industrial and commercial properties

• Cleaning and maintaining paint machine

• Clean up job site

• Drywall

FRONT DESK ADMINISTRATOR and CONSTRUCTION LABORER

RJ CONTRACTING - Monaca, PA

October 2016 to May 2018

• Contract calls

• Handled all billing

• Performed all business bookkeeping

• Provided excellent customer service

• Greeting clients at the office

• Answered incoming calls

• Handled all ordering and shipping

• Drywall and painting

• Clean up

Office Manager

CARPINO INC - Shadyside, OH

May 2008 to October 2016

• Handled all lease agreements

• Lease and money management

• Ran credit reports and background checks

• Handled all evictions

• All bookkeeping

• Rental showings

• Greeted renters at the office

• Handled all incoming and outgoing calls

• Provided excellent customer service

• Handled all office procedures

• Managed team responsibilities

• Processed payments

• Hired and mentored employees

• Processed mail

• Responsible for outgoing communications

Customer Service Representative

Ibex - Robinson, PA

March 2016 to August 2016

• Received and processed all calls from Frontier Communications customers

• Handled all billing, sales, and customer inquiries

• Handled retention calls

• Provided technical solutions

• Set up technician calls

• Managed client records

• Set up client appointments

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

Customer Service Representative

TELETEC - Moundsville, WV

January 2014 to July 2014

• Handled all billing

• Provided sales

• Helped with new account set up and customer inquiries

• Provided technical solutions

• Set up technician calls

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Provided excellent technical support

• Resolved payment and order disputes

• Confirmed payments, refunds, etc.

Education

DIPLOMA in Business education

Bellaire High School - Bellaire, OH

August 1995 to June 1999

Skills

• Painting (5 years)

• Construction (3 years)

• drywall (3 years)

• Excel (8 years)

• Framing (2 years)

• Carpentry (2 years)

• Concrete (1 year)

• Microsoft Office (8 years)

• Plumbing (2 years)

• Electrical (Less than 1 year)

• Customer Service (10+ years)

• Maintenance and cleaning (8 years)

• Management Experience (5 years) ASSESSMENTS Construction Safety -- Familiar September 2019 Using safe practices while on a construction site. Full results: https://share.indeedassessments.com/ share

• profile/ e55208fdf5f1fa2d03322ba69062feceeed53dc074545cb7 Basic Maintenance and Repair -- Proficient September 2019 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities. Full results: https://share.indeedassessments.com/share

• profile/ 40228500207e084229cd7dd34f1e96fdeed53dc074545cb7 Mechanical Skills: Aptitude -- Familiar September 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share

• to

• profile/ 7019f4e232acea81b4f8f3f35e4b6d9aeed53dc074545cb7 Vehicle Maintenance -- Familiar November 2019 Knowledge of vehicles, vehicle maintenance, and repairs. Full results: https:// share.indeedassessments.com/share

• profile/ b2709b41f5215fb0425e89d13751551feed53dc074545cb7 Mechanical Skills: Monitoring -- Completed November 2019 Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/share

• profile/272a64939af5cd719fc5bd11a2a7e2cd Attention to Detail -- Completed September 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share

• profile/ dfd023f3a348211a79d381f9213ce827eed53dc074545cb7 Mechanical Skills: Aptitude -- Familiar December 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share

• profile/ e8b51a4e1181c80fb0c410d164d56d0eeed53dc074545cb7 Manufacturing: Quality Inspection

-- Proficient December 2019 Making precise measurements, reading prints, and making pass/fail decisions. Full results: https://share.indeedassessments.com/share

• profile/ 7bbf4c3105d20692d9ab827e94e23c43eed53dc074545cb7 Workplace English -- Highly Proficient December 2019 Understanding spoken and written English in work situations. Full results: https://share.indeedassessments.com/share

• profile/ 1c55ef18a9f81fb9c040347af8024551eed53dc074545cb7 First Aid -- Proficient December 2019 Treating common medical emergencies. Full results: https://share.indeedassessments.com/ share

• profile/ c214858ac2824e12c81dc322fade1704eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Excellent customer service, proficient in Word, Excel, bookkeeping, paying attention to detail, communication, great listener, quick learner, hard working, organized, great ability to work in team settings, fast paced environments. Painting, drywall, and clean up.

• Sales Experience (5 years)

• Remodeling (3 years)

• Technical Support (10+ years)

• Quality Assurance

• Assembly (2 years)

• Landscape Maintenance

• Handyman

• Customer service (10+ years)

• Construction Management (2 years)

• Mowing

• Lawn Care

• Security

• Supervising Experience

• Caulking (5 years)

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