Customer Service Call Center
Resume:
jennifer baker
Doctor' s Assistant
Uniontown, PA 15401
ady4fd@r.postjobfree.com
I was the only employee in this practice for 15 years working along side the doctor in every aspect of the practice including housecalls, surgery, billing, etc.In our office we used Mysis program for records and billing as well as appointments. I have 3 yrs of college towards a teaching degree as well as radiology technology which I worked in a hospital situation for several years. I am currently working with my husband in his building and construction business which has been in operation for 44 years. I am currently secretary.
Work Experience
Front Office Manager
Dr. Charles Larsen D.PM. - Monroeville, PA
May 1999 to January 2018
1. Front desk. Appointment co pays. Insurance. Payments windows/ mysis 2. Patient uptake emr
3. Surgical assist as necessary. - sterilization for instruments, post op instruction dressings. 4. Mapping and timing scheduling house calls.
Physician Office Assistant
Dr Charles Larsen D.PM. - Uniontown, PA
July 1999 to January 2017
Front desk - appointment, collecting co pays, validating information, we used a mysis computer program for scheduling emr billing .pt uptake prep, dressings, Surgical assist,
Education
Uniontown, PA
WVUH Radiologic Technology Education Programs
August 1969 to August 1971
Highschool plus X-ray technical in Radiological tech WVUH Radiologic Technology Education Programs - Morgantown, WV Skills
• Telephone Skills patient contact, HIPPA, Verbal Communications. (10+ years)
• Hospital Experience (10+ years)
• Medical Terminology (10+ years)
• Medical Imaging (10+ years)
• EMR Systems (10+ years)
• Patient Care
• Medical Scheduling (10+ years)
• Medical Office Experience (10+ years)
• Medical Records
• Medical Billing
• Anatomy Knowledge (10+ years)
• Insurance Verification (10+ years)
• Transcription
• Teaching
• Clerical Experience (10+ years)
• Vital Signs (10+ years)
• Office Management (5 years)
• Physiology Knowledge
• Experience Administering Injections
• Phone Etiquette (10+ years)
• Epic
• Cerner
• Windows
Certifications and Licenses
ARRT podiatrist asst
Present
1.
Assessments
Nursing Skills: Clinical Judgment — Familiar
December 2018
Measures a candidate’s ability to assess a patient's condition and implement the appropriate medical intervention.
Full results: Familiar
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Familiar
May 2021
Identifying and resolving common customer issues
Full results: Familiar
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Call center customer service — Completed
May 2021
Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Completed
Scheduling — Completed
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Verbal communication — Familiar
May 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Written communication — Proficient
May 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Familiar
May 2021
Influencing and negotiating with customers
Full results: Familiar
Active listening — Highly Proficient
May 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Inside sales — Familiar
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Numerical reasoning skills — Proficient
May 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Proficient
Basic computer skills — Familiar
May 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Outside sales — Proficient
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. Carmichaela Area High School Graduate
2. California State Teacher's College- 60 credits- Teaching Elem. ED.
Contact this candidate