Customer Service Specialist

Angela Thomas-Wynn

*** *********** ****** **** ******* Wood MO ***************@*****.*** 318-***-**** or 318-***-****

Work Experience

General Dynamics

Texas Street Bossier City La.

Supervisor Jessica Price 606-***-****

December 2019- August 2023

Government Contractor Customer Service

Answer phones and Chat lines, Answer questions about the immigration process, scheduling call backs and submitting service request. I was responsible for assisting immigrants in the immigration process providing assistance with pending, approved, closed and denied cases. I was also responsible for service referrals to Tier 2 agents for unresolvable issues and Technical support. My job included sending requests to reschedule biometrics, Permanent Resident and Naturalization Interviews and give assistance on how to reschedule Naturalization Oath Ceremonies. I was also responsible scheduling call back for temporary I-551 stamps, Emergency Advanced Parole request and Satisfactory Departure request.

Ward Clerk/Unit Secretary

Shreveport Manor Nursing Home

Shreveport, LA May 2017 to December 2019

My job duties included Answer phones, greet visitors, dispatch workers to locations, filing, set appointments, schedule lab and X-Rays. Through hard work I was able to interview and select eligible applicants for the housekeeping department. I resigned from this employer due to acquiring better employment with General Dynamics.

Receptionist

Willis-Knighton Health

System - Shreveport, LA

December 2015 to May 2016

My job duties were to Answer phones, handle all incoming and out going faxes, filing charts, checking insurances, scanning medical documents,check patients in, incoming and out going mail,and data entry. Through this job I gained experience in medical and insurance coding using Icd-10 coding and NextGen software.

CNA - Certified Nursing Assistant

Willis-Knighton Health System - Shreveport, LA April 2012 to December 2015

My job duties were to Assist patients, take vital signs, and data input into computer.

Education

Pharmacy

Bossier parish community college - Bossier

August 2003 to January 2005

General Studies

Booker T Washington High School - Shreveport, LA

August 1997 to December 2001

Skills

Microsoft office, word and publisher and some hospital software EHR, ICD 10 and Next Gen (2 years), Data Entry, Billing, Receptionist, Scheduling, Filing, Microsoft Office, Organizational Skills, Clerical, Microsoft, Inventory

Additional Information

I am a very hard worker and I get along easily with others. I take constructive criticism very well I love to help the general public. Working with the general is one of my strongest qualities. I enjoy bring smiles to people. Maintaining a good work ethic is very important to me.

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