Customer Service Data Entry

Tammy Sanders

Morehead, KY ***** • 812-***-**** • adxx5n@r.postjobfree.com

IT Support Technician

•A forward-thinking IT professional with extensive technical knowledge, highly motivated and productive in team environments.

•Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs.

•Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.

Key Skills

•Technical Troubleshooting

•Software Installs

•Phone & Online Support

•Hardware Configurations

•LAN Connectivity

•Client/Server Models

•Active Directory

•Android & iOS

•Firewall Configuration

•Azure Training

•Customer Service

•Routers / Modems

•User Training/Support

•Zendesk CRM

•Blinks

Education History

MyComputerCareer June 2022

Information Technology Systems Administrator

Year long intensive and accelerated Live on Line IT Administrator Program. Classes Included and passed with

scores of 95% >greater

Mta Security Fundamentals, Mta Networking Fundamentals, Comptia A+ ( Core 1 & Core 2 ), Server +, Linux

Essentials, Azure Cloud Computing, Networking+, and Security+

● Student Volunteer helping other students with all issues related to student issued Lenovo Laptops

● Assisted with the registration of products necessary for completion of studies.

● Troubleshooting issues with printers, keyboards, microphones, webcams, and any other

nesseccary peripheral devices.

Professional Profile

Network Support Technician ServerPlus, LLC Oct 2022- Present

•Utilize various channels of communication to provide technical support to over 160 ISP companies clients.

•Administer, issue, and maintain user accounts, distribution/security groups, and passwords;

•Conduct fault isolation and resolution of network problems, including cable, workstation, peripherals, and other hardware

•Document processes and procedures applied in the research, assessment, troubleshooting, testing, and resolving support incidents

•Assist end users with LAN or WAN connection troubleshooting issues.

•Provide mobile support with account activation, user credentials & password resets, and other various device troubleshooting

•Maintains antivirus and other malware prevention measures

Customer Service Agent Watkins Property Management Company May 2019 – Jun 2021

•Receiving customer service calls & emails

•Providing support and assistance to new and existing customers

•Resolving customer complaints, managing database records, drafting reports on customer service issues efficiently and quickly.

•Data entry and research as required to troubleshoot customer problems.

Owner Snax Concessions & Catering March 2012 – March 2020

•To oversee day to day operations of a seasonal concession food operation and managing all areas of business.

•Assessed, optimized, and elevated operations to target current and expected demands0

•Enhanced operational performance by developing effective business strategies, systems, and procedures

Recruiter Tipton Staffing Agenc March 2008 – June 2010

•Network with potential candidates. Generate new leads and clients using contacts.

•Keep up to date with new technological trends to form strategic conversations with clients

•To build a candidate CRM to ensure a solid pipeline of qualified candidates.

General Manager Crystal catering and corporate Dining Management Oct 2004 – Jan 2008

•Prepared daily work schedules on Microsoft Excel

•Ensured food was prepared in accordance with industry safety standards

•Tracked weekly and monthly revenue and prepared financial reports

•Ordered food supplies and tracked café inventory to avoid shortages

Technical Proficiencies

Software: Office 365, Word, Excel, Outlook; VMware applications, Salesforce, Google Cloud Applications, Service Now, Tigerpaw, ZenDesk, Sonar, BillMax

Hardware: Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues.

Networking: LAN & VPN/Remote Connectivity, TCP/IP

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