Assistant Store Customer Service

JOHN YOSTPILLE

Barnegat, New Jersey 732-***-**** adxvk8@r.postjobfree.com

Objective

Results-driven and customer-focused Assistant Store Manager with a proven track record of leadership and team management that is customer focused seeking a challenging role to leverage my expertise.

Experience

Lowe’s

Assistant Store Manager 2008 - 2023

Mentored, trained, and led a team of associates, fostering a culture of excellence in customer service and satisfaction.

Led by example, ensuring a positive and collaborative work environment that supported the career growth of associates, leading to the promotion of several individuals to department supervisors, assistant store managers, and store managers.

Successfully recruited and onboarded top talent, resulting in reduction in training time and increased employee retention.

Managed inventory cycle counts to effectively control stock levels and help reduce inventory shrinkage.

Executed planograms and merchandising displays, highlighting the value of new products.

Built an overnight team responsible for efficiently resetting 247 bays throughout the store, meeting project deadlines with efficiency.

Home Depot

Assistant Store Manager 1993 - 2006

Supervised and mentored a team of 100+ associates, ensuring their adherence to daily tasks and delivery of exceptional customer service.

Spearheaded the hiring process, contributing to the recruitment and selection of high-quality staff.

Developed and implemented staff schedules to optimize productivity and meet business demands.

Maintained inventory levels, ensuring adequate stock availability for customers.

Successfully managed the growth of the business, consistently achieving sales targets and fostering a clean and safe environment.

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