Dental Assistant Customer Service
Resume:
Sonitha Scales
**** ********* **. ***. ***, Darien, Illinois, 60561, US
adxv6i@r.postjobfree.com
Precise communicator with experience working with dental team members, accurately entering patient data, and maintaining confidentiality.
Professional with11 years of progressive experience in the field who is highly organized and detail-oriented. Active listener who is dedicated to building rapport. Flexible in responding to requests from dentists, colleagues, and patients in a timely manner. Intern Dental Assistant with experience scheduling appointments, filing records, charting tooth decay, and keeping dental equipment in good working order.
Friendly with 11 years of experience providing patients with high-quality dental care. Dental office administration
Patient intake procedures
Medical records management
Electronic charting
Indirect Patient Care
Insurance billing
Charting and clinical documentation
Insurance claims
Patient privacy and confidentiality
Inventory management
Chairside assisting
Case management
Patient education and counseling
Medical billing and coding
Medical office administration
Registered Dental Assistant - 2011
Illinois School of Health Careers - Chicago, IL
High School - 2004
Proviso West High School - Hillside, IL
Some college (No degree)
Malcolm X College - Chicago, IL
Professional Summary
Skills
Education
Lead Dental Assistant - March, 2016 to Present
Smile studio 87 - woodridge, Illinois
Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety. Instructed patients on how to care for their teeth after surgery, including how to protect their dental work and promote healing.
Passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts, and impressions.
Prepared patients for procedures.
Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns. Scheduled appointments for patients.
Prepared patient X-rays and images.
Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits.
Typed patient data into a computer system while adhering to privacy laws and maintaining a high level of accuracy.
Scheduled new and existing Patients appointments, taking into account provider availability and scheduling.
Kept track of patients' dental health, medical history, and vital signs. By completing insurance forms, verifying insurance information, and maintaining records, I was able to schedule appointments, prepare bills, and receive payment for dental services. Customer Service Coordinator - February, 2004 to October, 2010 T.J. Maxx - Oak Brook, IL
Helped with training initiatives to ensure that all members of the customer service team operate consistently and have strong call management skills. Assisted in managing and resolving customer issues and complaints every day. Explained charges, fees, sales terms, and service agreements to customers on a daily basis. Tracked and reported on customer interaction trends in order to evaluate processes and identify areas for improvement.
Set goals for customer service representatives and tracked their progress against them. Spoke with customers about their concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales. Dental Assistant - October, 2011 to March, 2016
White Dental Studio - Chicago, IL
Took dental images while adhering to strict patient safety guidelines, which included warnings about risks during pregnancy, [Action], and the use of lead aprons. Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices. Assisted dentists by handing them the proper instruments during procedures. Properly organized instrument trays prior to dental procedures and surgeries. Work History
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