Medical Assistant Customer Service

Quiana C. Clark, CMA

North Little Rock, AR *****

adxt7d@r.postjobfree.com 501-***-****

Health Care Professional

Quality Assurance & Ensuring Client Satisfaction

Healthcare Professional with over 10 years of experience in Customer Service, Information and Records Administration, Reporting, Healthcare, Research and Management. Combines dynamic organizational and communication skills with the ability to independently multitask, build relationships, meet deadlines, and deliver.

Core strengths in:

Documentation & Reporting

Evaluation Assessment & Implementation

Leadership Development

Research

Health Risk Analysis

Mentoring & Coaching

Networking & Relationship Building Skills

Prevention & Disease Management

Education & Training

Certified Medical Assistant (CMA), Medical Sciences, Eastern College of Health Vocations, Little Rock, AR

HS Diploma, General Studies, Sylvan Hills High School, Sherwood, AR

Basic Life Support (BLS) Certification

Skills

Technical Skills:

Microsoft Office Applications (Word, Excel, PowerPoint, Outlook), Google Chrome, Safari, Internet Explorer, Social Media Applications (Facebook, Instagram, SnapChat, LinkedIn), Mobile Applications

Services:

Documentation and Reporting, Logging, Monitoring and Alerting, Resiliency, Management, Organization and Scheduling, Advising, Information and Records Administration, Training and Office Administration

Professional Experience

Direct Resident Care Supervisor 2018 – Present

Pediatric Complex Care, N. Little Rock, AR

Consult with patient/family to determine educational needs and establish functional treatment goals and plan for care. Deliver weekly reports to the treatment team and review any important changes.

Oversee and ensure the health, safety and well-being of residents. Attentive to resident health and safety needs and facilitate appropriate support.

Demonstrate correct procedures in facilitating residents’ goals, healthcare, well-being and activities. Adapt and assist when problems and emergencies arise.

Provide direct supervision and implement programming to residents and supervise direct care staff in implementation of programming. Assign general and specific tasks to direct care personnel to ensure the performance of all work required by facility policy.

Calculate manpower requirements and resource allocations.

Ensure that therapeutic skills and techniques are used by direct care workers on a daily basis. Assist in the maintenance of a therapeutic working relationship between the direct care staff and education staff.

Train on all aspects of direct care procedures and provide back up to fill in on staff shortages.

Provide staff training delegating responsibilities to ensure quality active treatment and personal care according to regulations and policy through coaching, mentoring and training.

Quiana C. Clark, CMA adxt7d@r.postjobfree.com Page Two

Assistant Manager 2013-2018

KFC, N. Little Rock, AR

Ensured smooth operations on a daily basis, interacting with store guests, and ensure ultimate customer satisfaction. Was Responsible for making sure all Company rules and process are followed as regards to operations, customer service, cash managing, advertising, purchasing, human resources, health and safety, management, training as well as development.

Assisted in overseeing the day-to-day retail operations and staff. Assign tasks to staff and set milestones to monitor progress

Assisted in managing the selection, training and development of staff.

Monitored and prioritize workflow and schedules. Calculated associates’ manpower requirements and resource allocations for staff.

Cash handled and registered transactions when needed.

Other duties assigned.

Home Health Aide 2013 – Present

Home Health, Little Rock, AR

Maintain home care records that include any changes in doctor’s orders, diet or personal living activities. Assist patients in performing physical therapy exercises and with administering medication based on doctor’s orders.

Help with patient meals and feeding, as well as basic housekeeping functions.

Collaborate with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles are able to safely use transportation.

Deliver weekly reports to the case manager and review any important changes in the patient’s condition.

Certified Medical Assistant 2006 – 2013

Dr. Anil K. Badhwar, Allergy & Immunology, Little Rock, AR

Welcomed patients by greeting them, in person or on the telephone; answering or referring inquiries. Prepared patients for the health care visit by directing and/or accompanying them to the examining room; provided examination gowns and drapes; helped them to position themselves for the examination and/or treatment; arranged examining room instruments, supplies, and equipment.

Verified patient information by interviewing patient; reviewed and/or recorded medical history; took vital signs; confirmed purpose of visit or treatment.

Supported patient care delivery by helping health care providers during examinations; prepared laboratory specimens; performed basic laboratory tests on the premises; disposed of contaminated supplies; sterilized medical instruments.

Educated patients by providing medication and diet information and instructions; answering questions.

Completed records by recording patient examination, treatment, and test results.

Generated revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.

Kept supplies ready by inventory stock; placed orders; verified receipts.

Maintained safe, secure, and healthy work environment by following, and enforced standards and procedures; complied with legal regulations.

Maintained patient confidence and protects operations by keeping patient care information confidential.

Other job duties assigned.

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