Service Representative Assistant Customer

TANIKO SANDERS

734-***-**** * adxsrs@r.postjobfree.com

CORE COMPETENCIES

●Office Administration

●Multicultural & Diversity

●MS Office Suite

●Productivity & Organization

●Communication & Presentation

●Analytical Skills

●Scheduling & Itineraries

●HIPPA

●Cash Handling

EXPERIENCE

Kroger Ann Arbor, MI 06/2018 – PRESENT

Assistant Customer Service Manager (Font end)

Manage & oversee day-to-day operation of the front-end department

Manages employee schedule & delegate tasks and set deadlines

Responsible for monitor team performance, employee training

Establish team goals that encourage & foster positive customer experience

Demonstrate the company’s core value of respect, honesty, integrity, inclusion and safety of others.

Cash handling, process sales transactions by accepting payments for consumer purchases

Answer customer questions about products or services

Record equipment malfunctions & assists in support for repair

Discover training needs and provide coaching

Human Resources

Hiring Manager/Location Service Representative

Manages full cycle recruitment process; opening the requisition, applicant screening conducts interviews, candidate selection, making job offer

Creates & maintains confidential employee personnel files

Conducts new hire orientation, onboarding & training

Lead for onsite hiring events with creativity.

●Use of company programs entering necessary information

Hegira (COPE) Program Livonia, MI 06/2018 - 01/2018

Communication Specialist

●Entered confidential HIPPA information into MHWIN and other databases using various database technology to electronically input data & client/patient information

●Responsible for verification details for patient services ordered & processed requests for patient mental health services

●Managed patient registration, appointment scheduling, & contacted various insurance partners for confidential patient record updates

●Managed & tracked office supply order, sort and distributed daily mail, balanced doctor’s office budget

●Managed patient health care survey data via telephone

●Created, prepared& distributed patient information packets

EDUCATION

Eastern Michigan University Ypsilanti, MI

Bachelor of Business Administration, Human Resource Management December 2022

Washtenaw Community College Ann Arbor, MI

Associate in Applied Science December 2018

Associate in Applied Arts May 2018

CERTIFICATION

Certificate in Human Resources April 2019

Certificate in Liberal Arts August 2018

Certificate in Core Business Skills December 2017

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