Service Representative Support Specialist
Resume:
Mariela Batista
Cell: 857-***-****
Email: adxp1l@r.postjobfree.com
Skills:
Language: Fluent in Spanish
Computer: Microsoft Word, Excel, Powerpoint, CCC, Salesforce, Data gathering Health Connector: Boston, MA Jan 2022 - Present
Customer Service Representative
● Interacting face to face live with walk-in clients
● Researching and resolving member questions and issues using multiple online tools and systems
● Documenting all work including completed tasks and notes in an online CRM tool
● Reviewing and analyzing member paperwork, forms, and activity within multiple online tools and systems
● Collaborating with internal teams to research and resolve issues for Health Connector members
● Collaborating with external third-party teams to resolve issues for Health Connector members
● Assist members with the application and enrollment process.
● Assist members in navigating the insurance process by presenting information in a clear and concise manner
● Assist members process payments, access and/or create member accounts
● Participate in the quality assurance process and periodic refresher training
● Track and monitor the status for open requests using multiple online tools and systems KNF&T:
Access Support Specialist Boston, MA March 2021- August 2021
● Updated patient's medical record via CCC
● Made new medical records for new patients
● Ran patients health insurance in order to add it to their profile
● Made sure patient had active insurance before their appointment
● Answered any questions patients may have about their medical records Maximus Boston, MA
Customer Service Representative February 2019 - December 2020
● Answering member questions as needed
● Enroll members into health plans
● Help members find doctor close to their address
● Educate members on fixed enrollment periods & plan selection period
● Educate members on different MCO, ACO, & PCC plans Hollister Staffing:
Office Assistance Boston, MA October 2017- March 2018
● Answers telephones, routes calls, takes messages, and provides general information
● Schedule and assist in scheduling appointments, meetings, and conferences
● Order, stock, and distribute office supplies
● Keeping track of accounts payable and receivable
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