Customer Service Support Specialist

Ahmedur Raja Chowdhury

** ***** ******, ********, ** 07501 • 929-***-**** • adxgt6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dynamic and enthusiastic individual with demonstrated experience working within diverse environments. Track record of communicating clearly and positively with customers. A team- player who enjoys working with hospitality staff to attain the goals collaboratively. Able to handle stressful situations in a fast-paced environment as well as adapting to feedback to benefit the needs of the company. Knowledge of Microsoft Word, PowerPoint, Internet Navigation, and Social Media Platforms Facebook, Instagram. Bilingual: English/Bangla. LinkedIn Profile: https://www.linkedin.com/in/ahmedur-chowdhury-74570b19b Education

New Jersey Institute of Technology, Newark, USA

B.S on Information Technology (Degree on process). Passaic County Community College, Paterson, NJ, USA Associate on Computer science and Information Technology. John F Kennedy Educational Complex, Paterson, NJ, USA Higher School Diploma, received in 2018.

Professional Certificates

Google IT Support (Contains 5 Individual Courses)

• Technical Support Fundamentals.

• The Bits and Bytes of Computing Networking.

• Operating Systems.

• System Administration and IT Infrastructure Services.

• IT Security: Defense against the digital dark arts.

SQL for Data Science

DevOps on AWS (contains 4 Individual Courses)

AWS Cloud Technical Essentials.

DevOps on AWS: Code, Build, and Test.

DevOps on AWS: Release and Deploy.

DevOps on AWS: Operate and Monitor.

PROFESSIONAL EXPERIENCE

WACOAL AMERICA INC 07/22 – PRESENT

1 WACOAL PLAZA LYNDHURST, NJ, 07071

DESKTOP & RETAIL ANALYST

1. SUPPORT END USER HARDWARE INCLUDING LAPTOPS, DESKTOPS, IPADS, DOCKING STATIONS, PRINTERS, AND OTHER PERIPHERALS.

2. ADMINISTER, ASSIGN, AND/OR RESOLVE END USER TROUBLE TICKETS. 3. ASSURE POS TERMINALS AND PERIPHERALS INCLUDING INGENICO PINPADS, RECEIPT PRINTERS, BARCODE SCANNERS, CASH DRAWERS, ETC. CONTINUED OPERATIONS. 4. ASSURE POS APPLICATIONS CONTINUED OPERATIONS.

5. SUPPORT NEW PROJECT IMPLEMENTATION ACTIVITIES FROM TIME TO TIME AND IDENTIFY AREAS OF OPERATIONAL IMPROVEMENT.

6. CELERANT COMMAND RETAIL; CELERANT STRATUS; MICROSOFT OFFICE365 PRODUCT SUITE (OUTLOOK, TEAMS, EXCEL, ETC.); LOGMEIN; ZOOM; SHIFT4; KACE SMA; AND RELATED.

7. WORK WITH AND PROVIDE 3RD PARTY ASSISTANCE TO OUR INTERNAL OR STORE RELATED SYSTEMS.

ANNA MANAGEMENT (DUNKIN FRANCHISES) 10/20 – 07/22

429 US-46, LITTLE FERRY, NJ 07643

IT SUPPORT SPECIALIST AND HELP DESK

• PROVIDED LOCAL COMPUTING AND NETWORKING SUPPORT FOR STORE OWNED BY FRANCHISE.

• PROVIDED COMPUTER AND NETWORK SUPPORT FOR STAFF OF DD.

• ADMINISTRATION OF EMAIL AND NETWORK ACCOUNTS.

• INSTALLED, CONFIGURED, AND SUPPORTED NETWORK-RELATED HARDWARE AND SOFTWARE.

• SERVE AS LIAISON TO INTEGRATE OTHER CENTRAL IT SERVICES AND RESOURCES.

• SERVE AS NECESSARY ON INTERNAL AND INTERDEPARTMENTAL TEAMS.

• HELPED TO RESOLVE TECHNICAL ISSUES WITH REGISTER SYSTEM, PRINTER AND ADMINISTRATION WORK.

Costco Wholesale 06/19-10/20

149 NJ-23, Wayne, NJ, 07470

Customer Service personal & Sale associate supervisor 1. Greet customers and provide excellent friendly customer service. 2. Maintain high standards of customer service during high-volume, fast-paced operations.

3. Answering phones from customers professionally and responding to customer inquiries and complaints.

4. Researching required information using available resources. 5. Recording details of comments, inquiries, complaints, and actions taken. 6. Directing customers to merchandise within the store. 7. Maintaining an orderly appearance throughout the sales floor. 8. Introducing promotions and opportunities to customers. VOLUNTEER WORK

Chandrima Somaj Kollan Shongsta

10/14 – 04/16

• Fundraised money, found sponsored, and arranged events for children in need.

• Collected and donated winter clothing to those in need.

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