Customer Service Representative

VIRIDIANA ONTIVEROS BUENO

**** ****** **** ***, ******, CA, 93215, US + 661-***-**** + buenoviril @gmail.com

Professional Summary

Excellent rack record of resolving issues, increasing customer saisfa

i driving overall operat

nal improvements

work environments,

Recognized for motivating management team members to achieve thelr goals and fostering innovati

Professional with strong problem-solving abilities who is detail-oriented and hardworking.

Strong trainer,

Skills

nultitasker, and complex problem-solver with exceptional team management and conflit-resolution abilities.

+ Problem resolution + Pricing strategies

+ Team building + Organization

+ Tear management + Communications

+ MS ottice + Customer service

Education

h School - 2011

Robert F. Kennedy High School - Delano, CA

Business Administration - Some college (No degree)

Bakersfield College (Delano Campus) - Delano, CA

Work History

Marker - March, 2025 to June, 2023

DMSI - Bakersfield, CA

‘+ Collaborated with the merchandising team to develop and implement cost-effective pricing strategies

‘Performed in-depth analysis of large data sets

\d historical trends to develop predictive pricing strategies.

Packer - October, 2022 to February, 2023

Randstad - Delano, CA

‘© Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.

Examined orders for labeling, packaging, and contents,

‘+ Kept my workspace neat, clean, and safe to avold hazards and increase safety

QC Clerk - July, 2022 to September, 2022

Full Steam Staffing Delano - Delano, CA

‘= Completed data capture forms, equipment logbooks, and Inventory forms as part of the testing procedures documentation,

‘Checked the quality of raw materials and finished products and discarded anything that dida't meet safety standards.

Lead - August, 2021 to March, 2022

Axcess Staffing Services - Rialto, CA

‘+ Was in charge of supervising and motivating employees and management.

‘© Kept my work areas tidy and clean,

‘= Managed team performance by training, mento

, disciplining, and motivating employees.

‘+ Tm in charge of meeting production deadlines.

+t

ned a team of ten direct labor employees to perform product assembly and manufactur

Customer Service Representative - July, 2013 to April, 2016

Walmart Supercenter - Delano, CA

‘© Have excellent listening skill, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the

root cause, and ensure a resolution.

‘+ Provide excellent customer service by resolving issues quickly and effectively.

‘+ Maintained a positive, professional atitude throughout long shoots and when dealing wit difficult people.

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