Customer Service Front Desk

Seglitter.Sanganza *** Surfwood Drive, Florence, Kentucky 41042 859-***-**** adx7k0@r.postjobfree.com

SUMMARY: To obtain a position as a Lead Agent, Customer Service which will allow me to develop my skills to benefit the company employees and employer. Strong customer service skills. I am also a dedicated and hardworking professional who works well under pressure and views a challenge as an opportunity for professional growth.

HIGHLIGHTS • Ability to meet specific objectives under time constraint • Strong organizational skills and strong work ethics • Demonstrates proficiency in Microsoft Office applications and others as required • Knowledge of insurance regulations, payment guidelines and policies and the ability to communicate and work with payors to get accounts resolved and paid accurate • Knowledge of third-party claim filing, contract reimbursement and other insurance guidelines

WORK EXPERIENCE: St. Elizabeth HealthCare, Edgewood KY. Health Information Management Chart Technician 2003 – present • Work with Physicians to ensure complete accuracy of all deficiencies • Attend to the ACD lines and help patients with request • Analyze records and reassigning charts to the correct Physicians and quality reviews • Process Medical Records request for continuation of care for patients and external requests. • Chart pick up from floors St. Elizabeth HealthCare, Edgewood KY.

TECHNICAL DENIAL SPECIALIST: July 2018- July 2019 • Responsible for follow-up resolutions for denials escalated through a work que • Provide appropriate denial information to be submitted to department to ensure systems, processes and measures of effectiveness (e.g. Remediation action plans) • Implement and resolve root cause issues and reduce/eliminate denials • Remain in full compliance with all departmental, institutional and regulatory policies and procedures. • Support the mission, vision, values and strategies of St. Elizabeth Healthcare • Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background

CINCINNATI HOTEL Cincinnatian Hotel, Cincinnati Ohio 45202 Night Auditor/Front Desk Supervisor 2000-2005 • Assemble daily reports balance all ledger accounts for the hotel • Provide customer service to people from all walks of life

Fifth Third Bank Cincinnati

Ohio 2000-2001 Mortgage Insurance Processor • Processed all mortgage Insurance for Safeco refunds and payoffs • Provide customer service internal and external

EDUCATION • M.B.A. Master’s Degree in Business, Indiana Wesleyan University 2016 • B.B.A. Bachelors of Business Administration, Shawnee State University 2000 • A.B.A. Associate of Business Administration, Boston College 1996-1997 ADDITIONAL EXPERIENCE Shawnee State University: President of International Students • Shawnee State University: President of International Students • Shawnee State University: Vice President of AHANA Club(Multi-Cultural Organization) • Immanuel United Methodist Church: Board Member Children’s ministry • St. Elizabeth Healthcare: Recruitment photography shoot for Hospital Advertisements. • African Women’s Fellowship: Chair Lady 2018-2019 CERTIFICATION • City and Guilds, London Diploma Secretarial Studies, 1996 • St. Elizabeth Healthcare, Medical Terminology Outstanding Achievement AWARDS St. Elizabeth Healthcare, MEP Award Revenue Cycle • Shawnee State University, Presidential Scholarship • Boston College, Portsmouth: Leo & Julia Blackburn Crossing the threshold scholarship $10,000 SKILLS SUMMARY • Interpersonal skills • Teamwork • Organizational Skills HOBBIES • Reading Resume • Travelling.