Customer Service Delivery Driver

Mary S. Hensley

*** * * ******

Apt A

North Little Rock, AR 72116

501-***-**** - Cell#

adx1hw@r.postjobfree.com

Objective

I am seeking a customer service oriented position with room for growth and my customer service and administrative skills will be utilized.

Education

Airport High School West Columbia, SC 1998 – 2001

High School Diploma With Honors in National Vocational Technical Honor Society

Professional experience

September 2022-June 2023

Hallcon/Renzenberger—Starter/Dispatcher

Dispatch drivers to transport rail crews to their destinations, prepare the schedule and handled employee time off requests. Aid employees with their human resource related questions and concerns, coordinate and manage daily shuttles to ensure they run on schedule.

July 2022-October 2022

Grubhub—Delivery Driver

Delivered goods and services to customers on time and in excellent condition, Utilized GPS to optimize routes and continuously meet estimated delivery times, Achieved consistently high customer scores due to exceptional service, Documented daily mileage, gas and other data.

July 2022-August 2022

TEC Staffing—Goodyear Fleet HQ

Fielded calls from commercial truck drivers and/or dispatchers, gathered information and coordinated roadside repair services as needed

March 2022-May 2022

Sykes WAH—Cigna Pharmacy Help Desk Representative

Field calls from Pharmacies, helped resolutions for patient prescription issues.

July 2018-July 2019

O’Reilly Auto Parts- West Columbia –Delivery Driver

I was responsible for pulling part orders, stocking shelves, delivering orders to commercial account and collecting payments.

October 2017- May 2018

Amazon.com- Columbia SC Remote Customer Service Representative

I was responsible for taking incoming customer calls and handling a multitude of requests including membership and order, and refund questions.

April 2011-June-2012

Wal-Mart – Front End Customer Service Supervisor

I was a customer service supervisor responsible for overseeing other cashiers and resolving any customer issues that came about, including returns/exchanges, issuing money orders, cashing checks, processing bill payments and wire money transfers.

September 2005-September 2010

Mantei & Associates – Branch Customer Service Rep

Answered phone and assisted clientele with questions and concerns, processed paperwork, data entry of client information into the tracking database, and assisted financial advisors with various operational tasks. Other duties included serving as an administrative and personal assistant to the branch owner/operator and the other members of senior management.

October 2002-March 2004

Carolina Care Plan - Member Distribution Clerk

My main duties included auditing packaging and shipping member information packets and member ID cards and filled service requests for internal agents group administrators. I also assisted with ordering supplies for the department, and acted as clerk for file room while assisting with the mail room as necessary.

April 2001-October 2002

Carolina Allergy & Asthma – Secretary

My duties included preparing patient files for doctor's appointments while following HIPAA guidelines, confirming patient scheduling, processing medical records requests, coordinating the transportation of files between three branch offices, obtaining and mailing out doctor dictation.

References

Kristen Yeager: 870-***-****—Former Co-Worker

Erika Smith: 803-***-**** – Former Co-Worker

James Mace: 501-***-****—Former Co-worker

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