Customer Service General Manager

Rachel Kelly

**** *** ******* **.

Klamath Falls, Oregon 97603

Cell: 541-***-****

adx001@r.postjobfree.com

Objectives

Utilize the abilities developed through my experiences, training, and education to help manifest professional growth and professional development.

Education

I am worked toward a Bachelor’s Degree in IT Health Care Informatics with a Minor in Psychology.

Experience

Aarons 541********

General Manager

Manage the store to achieve planned growth and profit goals

•Accurately report financial measures and transactions

•Manage inventory supply to ensure adequate availability of merchandise at all times

•Ensure that Quality Control Calls are completed on all new lease agreements within 1 business day of delivery

•Ensure the protection of store assets and reconcile inventories weekly

•Ensure that all company vehicles are maintained within safe operating standards • Ensure accurate and timely bank deposits • Ensure all returned merchandise is certified, reclassified and priced. Manage Associates

•Recruit, hire, train and develop the best team of associates for your store to ensure efficient and successful operations

•Schedule associate coverage to ensure published hours of store operations are met Customer Care and Service

•Close all lease agreements with a mind towards customer service, establishing a long-term relationship, and safeguarding company assets

•Personal responsibility for management of all renewal activity

•Personally authorize all returns with a focus on customer relationship and ownership

•Ensure execution of all customer service programs, company guidelines and policies Job Requirements

•Proven demonstration of strong leadership, communication and interpersonal skills

•High level of energy

•Maintain professional appearance

•A history of demonstrated selling skills

•Effective organizational skills

•Proven managerial skills

•Safe driving Skills and the ability to legally operate the Company Truck

AaronsBeneral Manager /Customer Aacounts Manager /Customer/ Accounts Advisor 02/2023to 0407/2023 541-***-****

Customer Care Advisore/Customer accounts Manager

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

•Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

•Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

•Sell customers on the benefits of timely lease agreement renewal payments

•Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

•Assist with merchandise returns and guest deliveries as directed by management

•Clean and certify merchandise in the Quality Assurance Center for all items personally returned

•Complete and maintain weekly vehicle maintenance sheet and route sheets daily

•Load, secure and protect product in company vehicle

•Safely operate company vehicle

•Assist the Sales Team as needed

•Any reasonable duties requested by management

Requirements

•United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).

•Must meet DOT requirements to obtain certification in required states (United States)

•Ability to work schedule of hours varying from 8 am to 9 pm

•Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

•Two years of retail/customer service experience preferred

•High School diploma or equivalent preferred

•Excellent interpersonal and communication skills

•High energy with the ability to effectively perform all functions of the store and multitasking effectively

•Proper telephone etiquette

•Uphold the Aaron’s Brand and protect company assets

•Maintain a professional appearance

•Proficient computer skills

•Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

•Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

•Second up to the General Manager

•Build authentic customer relationships to support customers in their ownership goals and drive sales

•Manage the collections process by counseling customers to gain timely lease/merchandise renewals

•Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

•Contact customers who have not renewed merchandise agreements

•Maintain customers contact over the phone and through home visits

•Update customers information and maintain accuracy

•Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

•Clean and certify merchandise in the cleaning station for all merchandise personally returned

•Complete and maintain weekly vehicle maintenance sheet and route sheets daily

•Load, secure and protect product in company vehicle

•Safely operate company vehicle

•Assist the Sales Team as needed

•Any other reasonable duties requested by management

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CPS\Southern Oregon Traffic control /Saftey Officer 05082019

TCS (Traffic Control Supervisor)

Your responsibilities are to employ traffic control devices to divert pedestrians and drivers, monitor the repair of roads, and supervise teams as they install equipment.

Determines traffic routing plan particular to job-site that is in compliance with regulations and can be used effectively during working hours.

08/201*-**-**** Forman Franz Lincon 541-***-****

•Coordinates flagging duties of flaggers on jobsite.

•Must be able to perform all aspects of the job and train others in all aspects as well.

•Sets up jobsite signs, cones, etc. and breaks down at end of job. Cleans up jobsite including sweeping, putting away tools and organizing tools on flatbed.

•Directs traffic by using sign paddle appropriately.

•Performs No Park Coordinator duties as needed, including setting up and removing no park signs, evaluating jobsites for potential problems, communicating with the office, etc.

•Solves problems as they arise and calls Superintendent for assistance if unable to resolve a problem. Discusses problems arising with the crew with the Superintendent of that crew.

•Performs laborer duties as needed.

•Ensures compliance with safety regulations and policies in all operations. Reports to Safety Manager any safety concerns, accidents or safety violations.

Assured Quality Home Care (Care Giver – 01/2013 to 04/2013)

Klamath Falls, Oregon

Provided clients with personal, home, and medication management. Bathed, dressed personal hygiene, took them to the store, cooked, I also cleaned their homes.

Marla Turner (Care Giver - 03/2005 to 06/2006)

Klamath Falls, Oregon

I was lead caregiver for Mildred Cory. I established routine and schedules for other workers, what Routine – get up, bathed, brush teeth, get dressed, eat breakfast and I monitored all care provided my by myself and the other workers and reported to my supervisor Marla Turner I also monitored/provide – blood pressure, blood sugar or any other care that was given. I administered medication.

Theresa Sexton (Care Giver) 4/2009 to 9/1/2019

Routine – get up, bathed, brush teeth, get dressed, eat breakfast and I monitored all care provided my by myself and reported to my supervisor Theresa Sexton I also monitored/provide – blood pressure, blood sugar or any other care that was given. I administered medication. I also provided house cleaning and meal prep and cooking. Reason for leaving, patient past away.

Carole Hopkins and estate

Carole was diagnosed with terminal cancer I provided all care personal and home care cleaning medications taking her to all appointments and finances when she passed away I helped her sons get her home ready for sale cleaning painting maintained the property and kept everything in order for the estate. Her sons asked me to do so as the both lived in different states

Skills

Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Knowledge of diseases and infections (including blood-borne pathogens), skin and wound care.

Assisted in administering proper medication, monitoring patients' conditions and charting abnormalities.

Advanced clerical knowledge.

Advanced MS Office Suite

Alzheimer's and Dementia patients’ redirection technique.

Monitored patient blood pressure and blood sugar.

Advanced knowledge of medications.

Data interpretation and analysis.

Trained family members the redirection technique.

Meticulous attention to detail.

Understanding of medical procedures.

Advanced Internet and research skills.

Advanced computer skills.

Type 45-50 wpm.

Great communication skills.

Work well on a team or alone.

Able to multitask in a fast paced environment.

Provide quality care to all of my patients.

Exceptional problem solver and self-directed.

Assisted patients with personal care.

Volunteer Work

NAMI National Alliance for mental Illness

Advocate and facilitator of the peer to peer connections support group. At any given time I had 2 to 14 people struggling from mental illness that was in my support group.

NAMI advocates assist the mentally ill by providing training classes for Law Enforcement and other agencies so they have a better understanding of mental illness, how to work with them, what they need, and how substance abuse affects them.

Provide assistance to the mentally ill, includes getting these individuals the necessary medical attention and support they need, make doctor appointments, medication management, a 24 hour warm line for those in crisis to call and find resources.

Provide clothing, personal hygiene products and other needed items or services.

OASIS

Ran all the activities Games cards group talk anything to help those in need even something as small as arts and crafts for the mentally ill 3 days a week as well as a mentor

Club House Model

Grant writing and involvement. I was writing grants to attempt to get funding for this facility we need so much in this community.

Project Homeless

I started Project Homeless in 2015 in an effort to help the homeless and less fortunate. It grew very quickly where we had enough volunteers to serve over 150 people a full home cooked meal. We also provide clothing, hygiene products, and other needed items. We also work with community resources to find housing and funding for services.

I have my Traffic Control Flagging license as an Oregon work zone traffic controller from the Oregon Department of Transportation expiration Date 2/19/2022

Contact this candidate