Manager Scheduler
Resume:
Cecilia Cisneros
Las Vegas, NV 89156
adwwzo@r.postjobfree.com
SKILLS
Leadership experience Multitasking
Computer proficiency Self-motivation
Communication skills Excellent work ethic
People skills Time management
Problem-solving abilities Decision making
Bilingual (fluent in Spanish)
Biliterate (Spanish)
EXPERIENCE
Valley Health Physician Alliance - Practice Supervisor Gastroenterology
July 2019 - PRESENT
● Supervise day to day operations (in the absence of the manager) to insure smooth operations, quickly resolves operational issues/problems as they are identified
● Notify manager of any staffing issues/problems that are identified and makes recommendations to manager for major operational changes that are needed to be made
● Conduct weekly department huddles
● Prepare monthly meeting agenda
● Handle daily staffing needs of the Clinic per IPM protocol, approve uncomplicated time-off requests or overtime with notification to the manager when requested
● Assist manager in the training and orientation of new provider and staff members
● Assist Manager in assessing staff members strengths and growth opportunities
● Handling and approving employee time cards via Kronos
● Address any issues that affect the desired patient outcomes
● Train/orients, and supervise departmental personnel
● Responsible for work assignments and daily operations
● Assists with selection/hiring and performance evaluations
● Orders office and medical supplies and ensures sufficient quantities are maintained at all times
Kidney Specialist of Southern Nevada - Lead Centralized Scheduler July 2003 - June 2019
● Scheduled and confirmed new and established patient appointments
● Created new patient profile in Centricity
● Answered incoming calls for the scheduling department
● Input providers PTO, hospital rounds and dialysis rounds in schedule
● Organized appointment by availability
● Mailed new patient paperwork with office information, appointment, time, date, arrival time and location
● Created and maintain the schedules of providers
● Balanced the availability and resources against incoming requests to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in providers schedules
● Called to confirm patient appointments a day prior
● Called patients to reschedule missed appointments
● Scheduled appointments for all of the providers in our 7 locations EDUCATION
Richard Gahr High School, Cerritos, Cal. - General 1989-1992
Diploma obtained
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