Operations Manager Customer Service

Joseph

O’Neill

*** *. ******** **. ************, PA

19147

445-***-****

adwsj1@r.postjobfree.com

Knowledgeable Operations Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents

Skills

• Team Building

• Procedure Development

• Motivation

• Mentor

• Department Oversight

• Management Training

• Cost reduction and containment

• Business Development

• Financial oversight

• Problem Identification

• Decision Making

Experience

12/2019 – PRESENT

Family Caregiver / Parent/ Philadelphia, PA

• Managed everyday household responsibilities while my wife recovers from Colon Cancer 01/2015 – 12/2019

Operations Manager / UPS/ Philadelphia, PA

• Identified inefficiencies and make recommendations for process improvement.

• Effectively controlled costs and developed operating budgets.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. 01/2001 - 01/2015

Operations Supervisor / UPS/ Philadelphia, PA

• Implemented policies and procedures and managed safety, production, and customer service.

• Held monthly employee meetings to give information, take feedback and provider updated training.

• Oversaw financial management, budget management, accounting and payroll activities. 2

Education

JANUARY 2016

Bachelor of Arts Business Administration / AIU (Online)

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