Data Entry Customer Service
Resume:
Mohamed Bahry Al-Hussaini
Albuquerque, NM 87114
adws5t@r.postjobfree.com
Education
M.S. Business Administration (Public Administration) 2011
University of Atlanta, Georgia, USA
B.S. Computer Science 1997
ARU university.
Training Courses
Microsoft 70-466: Implementing Data Models & Reports with SQL Server 2012
Microsoft 70-461: Querying SQL Server 2012
IELTS, British Council
Business correspondence
Human resource and administrative skills
MS-excel-advanced
Office administration and recruitment process
Presentation skills
Report writing skill
Supervisory skills
Successful selling
Employment History
Procurement Manager Colorado Springs,CO.USA May-2022 – Present
AMAZON (www.amazon.com)
- Provide procurement operations support for the fulfillment center, including supplier management (goods and services),asset management, non-inventory labor, flow, and space models, cycle counts, inventory management, and procurement transaction and expediting support. · Lead and develop team of non-Inventory associates to ensure building has adequate resources and is set up for success.
- Develop deep knowledge of non-inventory items and align with like buildings to drive best practices
- Manage and drive safety compliance for non-inventory teams during day-to-day activities and partner with regional/local safety teams for safety issues and escalations at the site level.
- Manage KPI to measure, control and benchmark procurement processes including creation of recurring metrics reports to drive improvements for the Operations network
- Develop relationship across the building and network to ensure best practices are being shared and implemented
- Align with internal customers, Finance and Procurement Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics
-Assist Finance and internal customers to determine budgets and maintenance for blanket PO management.
- Using input from the category team, build the category metrics model to track and monitor performance in relationship to the category strategy, such as supplier scorecard and other site audits on 3P services.
- Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions
- Work in partnership both internally and with suppliers to develop innovative solutions to provide Procurement support to the Operations network
- Develop and implement ways to measure suppliers to drive continuous performance improvement on behalf of Amazon
- Coordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.
- Partner with AP, Suppliers and various internal teams to ensure timely resolution of vendor payment issues
- Support the centralized Procurement team (iSChOC), and Global Procurement Organization (GPO) Pillars, including ProcOps, Category, Supplier Diversity, Supplier Management, Procurement Excellence, Reusables, Technology, and PMO.
- Work is done in a warehouse environment that requires frequent walking around the building
Customer Service Manager February 2021 – April 2022 Smith’s Food & Drugs Store (Kroger Family),Albuquerque,NM.USA
Communicates company, department, and job specific information to associates.
Creates an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
Leads front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.
Ensures that customer’s needs are addressed quickly and professionally.
Performs cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verifies safe counts at the beginning of the shift and balances safe at the end of shift.
Manages breaks and lunches for all front-end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
Ensures that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
Reinforces safety programs by complying with safety procedures and identifying unsafe conditions and notify store management.
Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Reports all safety risks or issues, and illegal activity, including robbery, theft or fraud.
Sales Development Manager October 2016 - September 2019
IFFCO International Foodstuffs Co. L.L.C. (https://iffco.com/),Duabi\UAE
Successfully managed $2-3 million budget project and successfully achieved the project scheduled goals.
Worked with Sales team to identify and acquire new & lost business opportunities.
Developed, implemented new marketing sales, plans, and defined the strategy for the next 5 years.
Reviewed customer feedback and then suggested ways to improve customer service level which increased the satisfaction rate from 81% to 95%. Synchronize with management on competitive pricing and bidding to ensure operational budget and priorities are aligned with corporate direction. Manage the sales plans, develop sales forecasts, and operate within a specified budget to maintain profitability.Provided leadership, strategic direction, and day to day management.
Build and maintain excellent customer relationships by ensuring a consistent quality product and service on time and to design specifications.
Recruit, select, train, and develop staff of region administrative analyst managers.
Responsible for business unit’s employee recognition and leadership development.
Directed daily business & operational activity for 50+ staff within market. developed strategic business planning, budgeting.
Synchronize with management on competitive pricing and bidding to ensure operational budget and priorities are aligned with corporate direction. Manage the sales plans, develop sales forecasts, and operate within a specified budget to maintain profitability.
Related clear department objectives through technical roadmaps for the organizations ensuring business and technology goals matched budgetary guidelines.
Merchandising Team Manager January 2014 - February 2016
Carrefour retail company Ajman, United Arab Emirates
• ITEM CREATION AND DATA ENTRY: Description, Barcode, Classification, Cost and Suggested Retail Price after being approved and signed by the Merchandise Manager.
• Collecting information from stores, suppliers (Barcode, Cost price, selling price…)
• Following on Contract creations and maintain contact database. Page 6 of 8
• Following Mandatory Range(MA), Carrefour products (C4), Number One (N1).
• Selecting advertised and other promotional products.
• Selecting product range. Create an outstanding customer experience through exceptional service
• Coordinate / Arbitrate between suppliers and store personnel.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Embrace the Customer and encourage associates to deliver an excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity and safety
• Maintain and analyze sales data and forecasts.
• Co-ordinate by sending information to stores and suppliers.
• Updating suppliers with documentary procedures and communicate with them for any missing information. • Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. • Liaise with the store.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
• Maintain Company Policies and procedures • Store Visits.
• Frequently visit the stores and meet the department head and section managers in order to ascertain their needs and problems
Country Manager July 2013 - September 2014
Trans global projects (http://www.tglobal.com/) Dubai\UAE
Defining project objectives, project scope, roles & responsibilities.
Defining resource requirements and managing resource availability & allocation – both internal and third party.
Outlining a budget based on requirements and tracking costs to deliver the project on budget.
Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
Managing delivery of the project according to this plan.
Tracking projects and providing regular reports on project status to the project team and key stakeholders.
Managing and adjusting for any changes in project scope, schedule, and/or budget.
Identifying and mitigating potential risks.
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
Branch Manager January 2006 – June 2013
Chevron Corporation, Bahrain, Manama Basra, Iraq (www.chevron.com)
Established new office in Basra for Chevron Oil Company.
Managed the office in Basra-Iraq and maintained office financial account.
Assisted Baghdad-Iraq office with travel arrangements for Iraq South Oil Company personnel for training or collaborative work with company and affiliate.
Installed and arranged new computer labs dedicated by Chevron to Ministry of Iraq in Basra and Nasiriya.
Clearance and customs work with borders, ports and oil companies in Iraq.
Liaised with the Iraqi Oil Ministry and Iraqi South Oil Company.
Arranged hotels and air-tickets for candidates from the Iraq ministry of Oil to attend courses outside Iraq.
Built a strong secure office during difficult period in Iraq with high security level.
Built solid management team to accommodate rapid development.
Responsible for all administrative functions, payroll, filing, accounting, budgets, receivables, and payables.
Fed the Head office with full reports weekly, monthly
Procurement manager
Sales and Marketing manager
Al-Hussaini trading Co. (IRAQ and Middle east) January 2004-January 2006
130% increase in customer base; resulting in 37% revenue growth.
Consistently maintained a customer retention rate of 91%, while exceeding profitability targets.
Customized product and service offers to align with target market developments.
Developed strategic partnerships with the supply chain.
Played a leading role with all strategic marketing initiatives.
Skills
•Relationship Management.
•Information Technology.
•Logistics.
•Microsoft Office.
•Windows & Internet.
•Surveyor.
•Research.
•Planning
•problem solving
•Self-Management.
•critical thinking.
•Strong leadership.
•Strong communication skills verbally and written.
•Ability to read, analyze, and interpret scientific, financial reports, and legal documents
•Very strong mathematical skills.
•Strong computer skills,
•Ability to interpret technical instructions and diagrams mathematically.
•strong organizational skills.
•Maintain success under pressure.
•Team Leader.
•Time management.
•Critical Problem Solving.
•Effective Decision-Maker.
•Interpersonal Skills.
•Strategic Planning.
•Negotiation Skills.
•HR management.
•Recruitment.
•Procurement.
Contact this candidate