Customer Service
Resume:
Elaina Ledford
Ft. Pierce, FL *****
adwpon@r.postjobfree.com
Summary
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Active Listening
Clear Communication
Customer Service
Willingness to Learn
Attention to Detail
Positive Attitude
Call Center Operations
Experience
January 2023- Current
Planet Fitness- Ft. Pierce, FL
Day/Overnight Front Desk Associate
-Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
-Resolve member concerns and escalate to a Manager as needed
-Answer phones in a friendly manner and assist callers with their questions/concerns
-Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
-Perform prospective member calls and tours; assessing their membership need's
-Execute retail transactions with accuracy and drive sales goals
-Regular and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
-Promptly address maintenance and facility concerns such as broken and/or missing equipment (Dispensers, leaky faucets, fixtures etc.)
-Continual standing and moving throughout the club to accomplish tasks during shift
-lifting up to 75 pounds
-encountered toxic chemicals during shift
-Frequent cleaning and sanitizing of equipment and facilities
-Moving self in different positions, including bending and twisting, to accomplish tasks
November 2022 - January 2023
Tropical Smoothie Café - Ft. Pierce, FL
Team Member
-Developed positive customer relationships through friendly greeting and excellent service.
-Followed production orders and company standards to exceed quality scores on consistent basis.
-Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
-Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
-Upheld high standards of productivity and quality in operations.
-Looked for ways to go above and beyond job requirements.
-Implemented performance, quality and efficiency measures to achieve aggressive production goals.
-Addressed customer needs, responding to specific requests.
December 2021 - March 2022
Convey Health Solutions - Ft. Pierce, FL
Over The Counter Customer Service Advocate
-Answered inbound calls, chats and emails to facilitate customer service.
-Fielded customer complaints and queries, fast-tracking for problem resolution.
-Upheld privacy and security requirements for customer information.
-Maximized customer satisfaction by handling customer email and telephone interactions.
-Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
-Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
-Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
October 2021 - December 2022
Bed Bath & Beyond - Vero Beach, FL
Store Team Member
-Greeted customers to determine wants or needs.
-Answered store and merchandise questions and led customers to wanted items.
-Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
-Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
-Maintained knowledge of sales and promotions, return policies and security practices.
-Provided value to customers by delivering friendly in-store and curbside shopping experiences.
-Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
-Protected store inventory and company assets with sound security and loss prevention strategies.
March 2021 - September 2021
Keep Indian River Beautiful - Vero Beach, FL
Volunteer Coordinator
-Customer service, volunteer recruitment and management
-Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
-Oversaw creation and use of volunteer support brochures, fliers and cards.
-Communicate professionally and effectively with sponsors, volunteers, and press
-Wrote full role descriptions and task duties for volunteer positions.
-Attend professional meetings, prepare minutes
-Inventory supplies, manage eBay sales, organize office
-Write press releases, design flyers, create social media posts
-Identified volunteer service opportunities and associated requirements.
-Qualified individuals and groups for volunteer service and determined volunteer service placement.
1Communicated regularly with volunteers, assisting with issues and questions.
-Assist in planning and executing events such as fundraisers, educational booths, and small to large scale projects
November 2020 - March 2021
Dunkin' Donuts - Vero Beach, FL
Restaurant Team Member
-Greeted customers, answered questions and recommended specials to increase profits.
-Displayed enthusiasm and knowledge about restaurant's menu and products.
-Operated POS terminals to input orders, split bills and calculate totals.
-Collected money, made change and counted out register at end of shift.
-Assisted at drive-thru window by swiftly handling cash and credit card transactions.
-Provided exceptional service to high volume of daily customers.
-Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
-Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
July 2020 - August 2022
Burger King - Port Saint Lucie, FL
Crew Team Member
-Greeted customers and cultivated positive experiences in line with company standards.
-Inspected food products for quality and consistency and reported concerns to cooks.
-Prepared quality products while maintaining portion control and presentation within service goal times.
-Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
-Served food quickly for positive guest experiences.
-Stocked shelves and cases with new or transferred items.
-Resolved conflict according to company protocols.
Wiped down tables and equipment, swept and refilled stock.
-Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
-Packed fast food products in approved containers, cups and bags.
Education and Training
October 2021
Treasure Coast Technical College Vero Beach, FL
High School Diploma
Contact this candidate