Customer Service Operations Manager
Resume:
E
DAVID
EWER
adwpja@r.postjobfree.com
Hammonton, NJ 08037
SUMMARY
Focused Operations Manager bringing 20 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines.
SKILLS
Incidents management
Policies and procedures implementation
Workforce training
Cost reduction and containment
Solutions development
Systems implementation
Warehouse operations
Cost reduction strategies
Client relationships
Quality assurance and control
Technology
Maintenance planning
Continuous improvements
Dedicated
Retail operations management
EXPERIENCE
Operations Manager
Chatham, NJ
Liberty Drug & Surgical/ Jan 1991 to Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Conferred with subordinate managers each day to assess needs and optimize activities. Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms. Managed daily operations, including supervising multiple team members. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
EDUCATION AND TRAINING
Some College (No Degree): Sports Management
Robert Morris University
Coraopolis, PA
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