Service Representative Customer
Resume:
DEANNA
GREEN
*** ******** **. *******, ** ***** 323-***-**** adwnot@r.postjobfree.com
Experience
Mercury Air Cargo Inc., Los Angeles, CA
Customer Service Lead, Import/Export Dept for Cathay Pacific Airlines
March 2008 – June 2022
Managed import/export operations in the customer service department
Oversaw all aspects of import documentation
Maintained knowledge of the AMS system and US Customs regulations
Maintained phone metrics with a high call volume
Burton Family Daycare, Gardena, CA
Director/Owner
May 2001 – September 2011
In-home child care business serving children ages 1-12 years
Developed and implemented a school readiness program for ages 1-4
Offered various workshops and homework assistance for ages 5-12
Nissan Motor Acceptance Corp., Torrance, CA
Customer Service Representative
October 1997 – January 2000
Resolved past due accounts with Nissan and Infinity clientele
Negotiated reasonable payment options with clients to help maintain vehicle ownership
Maintained phone metrics
Skills Summary
Organization, administration, and communication skills
Troubleshooting and problem solving
High-energy team-player
Reliable special projects assistant
Certifications
Los Angeles World Airport (LAWA) Escort Seal
(LAWA) Customs Seal
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