Assistant Patient Service
Resume:
OBJECTIVE
To obtain a position which utilizes my strength of organizational management, client relations, process improvement, and achieving wellness in individuals.
SUMMARY OF QUALIFICATIONS
Yale School of Management – Executive Nurse Training
Masters of Nursing – Executive Management
Master’s in Business Administration - C
HRO trainer for YNHH/ Crisis Prevention Intervention CPI trainer
Certified to Coach Leaders in Health Care for YNHH.
Over 12 years of management experience in health care.
WORK OF EXPERIENCE
Yale New Haven Hospital- Patient Service Manager General Psychiatry
Manage all aspects of a 25 bed inpatient unit.
Clinical supervision of 56+ nursing staff. Manage and develop schedules for staff,
Supervise, and perform nursing duties for clients as needed. Including assessments of clients, medication administration, and collaborating with treatment team.
Involved with systems improvements for Yale New Haven Hospital- Including but not limited to: Process Improvement; Efficiencies; Quality Improvement; Staff Education; Staff Satisfaction; Staff Engagement; Patient Education; Patient Satisfaction; and Patient Engagement.
Yale New Haven Hospital- Yale Diabetes Center Clinical Program Manager
Clinical Service Manager for Yale Diabetes Center
Clinical supervision of all nursing staff. Manage and develop schedules for staff, residents, and clients.
Supervise, and perform nursing duties for clients. Including assessments of clients, medication administration, and collaborating with doctors.
Involved with systems improvements for Yale Diabetes Center, including: development of team structure, collaborating with outside agencies, EPIC Super user, assisting with case management for all Outpatient departments for Endocrinology Section for Yale University.
Yale New Haven Hospital-St Raphael Campus- Assistant Patient Service Manager of Adult Primary Care – Outpatient.
Clinical Service Manager for Internal Medicine residency program of 56 residents and 24 attending physicians.
Clinical supervision of all nursing staff. Manage and develop schedules for staff, residents, and clients.
Supervise, and perform nursing duties for clients. Including assessments of clients, medication administration, and collaborating with doctors.
Involved with systems improvements for Adult Primary Care, including: development of team structure, collaborating with outside agencies, EPIC Super user, assisting with case management for 4000+ unique patients.
Four Winds – Nurse Manager
Engaged in clinical supervision of 40+ staff members to improve quality of clinical and personal work experience on a 37 bed adolescent program.
Developed performance improvement functions within organizations, focus on decreasing seclusion and restraint and decreasing medication errors.
Educated various disciplines and coordinated presentations surrounding how to effectively manage groups, and group dynamics.
Partnered with various departments to prepare for JCAHO and other reviewing agencies for onsite visits, including interpreting standards, maintaining environment, educating staff, and interacting with assessment team.
Managed and motivated groups in a variety of presentations, such as setting and implementing goals with clients, and fostering interpersonal growth, and leadership development.
NYU – Staff Nurse
Involved in multidisciplinary teams within various settings, communicating and improving client relationships.
Led committee to develop improved communications with nursing, physicians, and hospital administrators.
Ongoing assessment and management of patients while collaborating with treatment team.
Menninger Clinic – Charge Nurse
Served on a committee with hospital administrators, department chairs and various disciplines to investigate sentinel events within organizations, and offer recommendations for process improvement.
Applied content through training sessions for 250+ employees to manage aggressive patients. Emphasis on communication styles and building interpersonal relationships.
Acted as a committee member to recruit and retain staff through development and implementing programs designed to foster improved work environments.
Assisted with logistical challenge of transferring psychiatric facility across state lines, including staff recruitment and retention, staff development, creating continuity of client care.
Collaborated with nurses, physicians and other disciplines to develop programming for internationally known facility, and strengthen the adolescent treatment program
WORK HISTORY
Patient Service Manager General Psychiatry January 2017- Present
Clinical Program Manager – Yale Diabetes Center/Surgical Specialties/ Epilepsy Center October 2014- January 2017
Assistant Patient Service Manager – Adult Primary Care Center SRC July 2011 – October 2014
Nurse Supervisor – Detoxification Program May 2011 – July 2011
Midwestern Connecticut Counseling Association
Nurse Manger - Adolescent Treatment Center July 2008 – May 2011
Four Winds Hospital, Katonah NY
Staff Nurse, Psychiatric Services Department, October 2005-present (per diem)
New York University, New York, New York
Travel Nurse- Various Psychiatric Hospital Settings August 2004-October 2005
Los Angeles California, Dallas Texas, New York New York
Charge Nurse, Adolescent Treatment Program, June 2000 - July 2004
Menninger Clinic, Houston, Texas
Menninger Clinic Topeka, Kansas
EDUCATION
May 1994 Washburn University, Topeka Kansas
Baccalaureate of Arts - Sociology
May 2000 Washburn University Topeka Kansas
Baccalaureate Science Nursing
May 2017 Chamberlain University
Masters of Science -Nursing
February 2021 Keller School of Management
Masters of Business- Candidate
COMMUNITY INVOLVEMENT
Actively volunteers for educational/ recreational opportunities for youth.
LANGUAGES
Bilingual in English and Spanish
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