Customer Service Store Manager

Objective

To obtain a position with a company that will allow me to utilize my strong people and organization skills.

Experience

Dignity Health- Santa Cruz, CA Medical Office Receptionist 4/18-Current

Give outstanding customer service.

Make sure to answer all phone calls in a timely manner (within 3 rings)

Ensuring that all clients are given the proper information relayed from doctors.

Make appointments.

Being the front end first contact of patients and vendors.

Ensure that all OB’s that are transferring care to and from our location are taken care of.

Being the point person of all OB transfers

Xandra Swimwear-Capitola, CA Store Manager 3/15-4/18

Practiced outstanding customer service, kept a client book.

Analyzed business results at all times.

Helped pick out items to carry for the store.

Executed daily management functions.

Victoria’s Secret-Monterey, CA Category Manager 9/13 – 9/14

Practiced outstanding customer service.

Executed daily management functions.

Managed specific areas of the store, people, and product placement.

Analyzed business results daily

Victoria’s Secret-Salinas, CA Store Manager 7/10 – 9/13

Executed daily management functions, scheduling, and communications with other businesses.

Coaching of employees, management team and sales associates.

Analyzed business and shrink results at all times, leading to lowered shrink.

Managed additional stores as requested by District Manager.

J. Crew-Los Gatos, CA Associate Manager 9/06 - 7/10

Practiced outstanding customer service.

Led teams with execution of new floor sets.

Managed visual and rollout of new store product.

Ensured adequate product levels of stock, remerchandising when needed.

Gap-Santa Cruz, CA Associate Manager 9/05-9/06

Practiced outstanding customer service.

Ensured adequate product levels of stock, remerchandising when needed.

Weekly scheduling of associates

Ensured that projects and staffing was schedule when needed.

Victoria’s Secret-Cupertino, CA Store Manager 11/00-9/05

Execute daily management functions, scheduling, and communications with other businesses

Coaching of employees, management team and sales associates.

Maintain organization of merchandise on floor as well as stock room.

Analyzed business results at all times, This led us to one of top stores in company

District trainer of merchandise flow.

Education

Cabrillo College 9/99- 6/01

General Education

San Lorenzo Valley High School 9/94 – 6/99

General Education

Professional References

Xandy Dale (831) 566 – 5604

Robyn Alderson (714) 402 – 1266

Carina Windham (831) 320 – 7901

Contact this candidate