Center Agent Call
Resume:
Angelea Brown
Iberia, MO *****
********@*******.****.***
I am a hard worker. I soak up information quickly and love to keep learning. I am always looking to learn something new. I have awesome work ethic and drive to be the best at what I’m taught. Work Experience
Call Center Agent
PromoveoInc - Iberia, MO
September 2022 to Present
I work overnights for the Arkansas Game and Fishing Commission game check line. I take calls for people who have hunted and killed a deer/bear so they have a tag for them. Assistant Manager
Claire's - Lees Summit, MO
November 2019 to March 2020
I was hired on after moving here from St. Robert, MO, right before the pandemic started. I was hired on as an assistant manager, opening and running the store myself, making sure emails were answered, made sure deposits were made and they were correct, changing displays, making sure my guests were taken care of. I was very good with the customers and upselling, piercing ears, and soon after starting I was promoted to second general manager, in which I’d be the one who was in charge if the GM went on vacation, or I’d take over the store if our GM were to leave. Bartender/Server
Buffalo Wild Wings - Saint Robert, MO
November 2011 to January 2020
I served on the floor and behind the bar as a trainer in both. Handled cash, numbers, math, and a heavy workload. I worked my way through every position, I loved the fast paced way of the job. Always on time, always happy, smiling, and working hard for my guests and my fellow team members. Crew Trainer
McDonald's - Waynesville, MO
January 2007 to April 2018
I started working here when I was 17 in high school. I went back in 2015 and worked my way up to crew trainer in a couple months. I learned every position. I was responsible for training each new crew member and teaching them the right way to do the job.
Telecommunications Technician
Communications for Research - Waynesville, MO
2014 to 2016
I would come into work and conduct research calls for the company. I was always complimented on how well I talked to people, and what’s being able to complete the tasks even when the one being called wasn’t pleased. I am very good at communicating with people. Education
Ged and 3 years of college and still going. in Hotel and Business management, customer service and accounting
Columbia College - Columbia, MO
August 2016 to Present
Some college in Hotel and Business Management
Columbia College - Columbia, MO
May 2016 to Present
Associate's degree
Skills
• Food Production
• Food Safety
• Food Preparation
• Cashiering
• Kitchen Experience
• Cleaning Experience
• Math
• Food Service
• POS
• Cooking
• Food Handling
• Culinary Experience
• Meal Preparation
• Host/Hostess
• Bartending
• Telecommunication
• Kitchen Management Experience
• Computer Networking
• Banquet Experience
• Busser
• Retail Sales
• Warehouse experience
• Merchandising
• Upselling
• Inventory Control
• Restaurant Experience
• Menu Planning
• Administrative Experience
• I am a very quick learner and a hard worker. (2 years)
• Assistant Manager Experience
• Catering
• Supervising Experience
• Typing
• Windows
• iOS
• Microsoft Excel
Certifications and Licenses
ServSafe
January 2017 to January 2023
Food Handler Certification
Assessments
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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