Service Representative
Resume:
Marcus L. Hill
**** **** ********* ** ********, TX 77406
adwj2x@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Effectively manages a Plasma Center with oversight of employees and provides strategic directions to accomplishing the mission of the organizations as well as ensuring the center is in compliance.
Vast experience in Regulatory Affairs and Quality Assurance environment.
Skilled in project planning, communication and SOP implementation.
EDUCATION
M.S. in Clinical Laboratory Science 09/2007
Rosalind Franklin University of Medicine and Science; North Chicago, IL
B.S. in Medical Microbiology and Immunology 05/2006
University of Wisconsin-Madison; Madison, WI
CAREER HISTORY
Operations Coordinator 11/22-present
Gulf Coast Regional Blood Center, Houston, TX
•Hire and train staff, develop management staff
•Comply with federal, state, local and company-specific regulations, including FDA and OSHA
•Oversee 5 direct center staff and management as direct reports. Support the entire neighborhood donor center department staff.
•Oversee all equipment within department ensuring all equipment is within compliance with manufacturer and FDA guidelines
•Lead and assist projects seeking to improve and or implement new processes
•Maintain appropriate inventory levels to support production
•Maintain a safe work environment for both employees and donors
•Ensure proper collection of Blood products
•Facilitate the recruitment of donors to meet the community needs and company goals of Blood components
•Provide guidance and feedback to management staff to aide in the success of the center and department
Facility Manager 09/21-11/22
Gulf Coast Regional Blood Center, Houston, TX
Hire and train staff, develop employees for promotional opportunities, and manage staff performance
Comply with federal, state, local and company-specific regulations, including FDA and OSHA
Manage Center budget and production goals
Develop a high level of customer service to our donors
Maintain appropriate inventory levels to support production
Maintain a safe work environment for both employees and donors
Ensure proper collection of Blood products
Facilitate the recruitment of donors to meet the community needs and company goals of Blood components
ISSA Certified Personal Trainer 05/21-present
F45 Aliana, Houston, TX
Train members in weight training and cardiovascular equipment and exercises
Obtaining certification in body building, sports nutrition, and strength and conditioning
Assistant Manager 02/21-09/21
Gulf Coast Regional Blood Center, Houston, TX
Hire and train staff, develop employees for promotional opportunities, and manage staff performance
Comply with federal, state, local and company-specific regulations, including FDA and OSHA
Manage Center budget and production goals
Develop a high level of customer service to our donors
Maintain appropriate inventory levels to support production
Maintain a safe work environment for both employees and donors
Ensure proper collection of Blood products
Facilitate the recruitment of donors to meet the community needs and company goals of Blood components
Head Varsity Boys Basketball Coach 2019-2021
Christian Life School, Kenosha, WI
Hire and train all coaches and in high school and youth program
Oversee the operations of the youth and high school basketball programs
Facilitate the development of youth in basketball, leadership, and academic advancement
Guest Service Representative 08/20-03/21
Fairfield Inn and suites, Kenosha, WI
Maintain cleanliness and standards of Marriott hotels
Provide customer service to guests
Ensure all staff are meeting customer service benchmarks
Maintenance Tech Lead 11/19-02/21
Gordons Food service, Kenosha, WI
Maintain and oversee department area
Coordinate with team scheduling projects and tasks
Facilitate the development and train staff
Center Director 04/2017-02/2019
Octapharma Plasma, Inc., Northlake, IL
Hired and trained staff, developed employees for promotional opportunities, and managed staff performance
Complied with federal, state, local and company-specific regulations, including FDA and OSHA
Managed Center budget and production goals
Developed a high level of customer service to our donors
Developed and executed marketing plans to increase the number of new donors and retained existing donors
Maintained appropriate inventory levels to support production
Shipped plasma products per shipping schedules and standard operating procedures
Maintained a safe work environment for both employees and donors
Center Manager
Interstate Blood Bank Inc., Milwaukee, WI 1/2014-03/2017
Oversaw and maintained the daily operations of the plasma center
Directly maintained and oversaw all fiscal maters
Negotiated services contracts with all outside vendors
Ensured all employees are in compliance with the organizations policies and procedures
Assistant Center Manager
Interstate Blood and Plasma Inc., Kenosha, WI 08/2011-01/2014
Managed production and shipment of plasma
Maintained financial reporting and assists in auditing cash flow
Assisted with managing the education and training programs in the laboratory, including orientation, competency assessment and in-service education for all sections of the laboratory
Assumed responsibility for the daily operational requirements of the department and provide ongoing support to the staff activities
Ensured employees followed company SOP's meeting company, customer, FDA and other regulatory needs.
Completed center level audits ensuring compliance with all FDA, GHA, Chlia, PPTA and other regulation bodies.
Oversaw the calibration and certification of all floor equipment
Managed the generation and review, and approval of documents prior to QA approval
Head JV Boys’ Basketball Coach/Varsity Assistant 11/2014-March 2018
Oak Creek High School, Oak Creek, WI
Planned Practices
Assisted head coach in all coaching responsibilities
Aided players in development of skills
Founder/Director of RK Elite Basketball 03/2010-Present
Kenosha, WI
Organize teams and oversee coaches
Coordinate with tournament directors and college coaches
Plan fundraisers and sponsorship opportunities
Create and execute Budget Analysis
Negotiate contractual agreements with vendors
Develop marketing strategies
Site Coordinator 09/2008-08/2011
Kenosha YMCA, Kenosha, WI
Planned activities for children during Before and After school program
Handled billing and paperwork and supervised staff
Ensured and stay current with all state regulations
References Available Upon Request
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