It Support Customer Service
Resume:
Vladimir Firmin
adwiwc@r.postjobfree.com 617-***-**** Boston, MA. 02111
Summary:
Detail -focused and result oriented extensive knowledge in troubleshooting IT related issues. I have years
experience of hands on, deployment and troubleshooting in IT support. I’m Dedicated, organized and a team.
player with strong written, communication and capable of identifying potential problems and providing recommendations for resolution.
Education:
Per Scholas 2/ 2022
12-Week full time Training A+ and Google IT Support certified
Quincy College
Quincy, MA
A.S. Degree in Computer Science
EXPERIENCES:
Wells Fargo 02/13/23- 04/12/23
IT Support/ IT customer service
Responsible to respond to ticket issues that clients are having.
Reset Clients password login in their outlook account.
Worked with Active Directory for user and group policy.
Remotely resolved printers that are queued by going into the printers and scanners.
Cleared websites history emails, clearing Cache and cookies when computers are running slow.
Mattapan Tech 10/2021- 10/2022
IT Support/ Customer Service
Troubleshooted and resolved computer hardware and software issues
Image computer data files, programs to another PC
Changed bad components in computers.
Rebuild computer hardware, taking components out and putting new ones.
Savor Restaurant/Lounge 06/2020- 09/2021
IT Support
Install, maintain, and monitor latest point-of-sale.
Removing the temp files that’s not needed as I go in the Cache app, to clear up the files.
Experience in Active Directory to enabled and disabled the orders that the clients’ orders.
Responsible to back up the entire computer by storing it to an external hard drive for
Recovery
Randstad & Robert Half Technology- Temp Assignments:
-Comcast 7/2017- 9/2017 IT customer service Basic experience in Active Directory to enable and disable user accounts.
Finding the serial numbers to troubleshoot to modems and cable boxes.
Solve problems and error and ensure customer satisfaction.
Contact this candidate