Medical Assistant Health Educator

Tabitha Derenoncourt Cutler Bay, FL ***** Education:- • Bachelor of Science in Interdisciplinary Studies Keiser University Miami, FL 8/2012 • Concentrations: Health Science and Health Services Administration • Associate of Science in Medical Assisting, Keiser University Miami, FL 8/2005 • Life and Health License Skills • Microsoft Office (Outlook, Word, Excel, Access, PowerPoint), Windows • Customer service skills • Sold Medicare and Medicaid • Experienced with CMS • Experienced with Salesforce • Maintained HIPPA regulation • Benefits Verification • Enrollment Processing • Handled 120 calls in a day Professional Experience:- United healthcare- July 2021- Present

Sales Agent- Remote

Selling Medicare advantage and Medicare Supplement plan’s on behalf of medical mutual. • Speaking with clients about their benefits, educating about the insurance plan. • Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations. Prepare medical, dental and vision field quotes using Client rating systems

Manage the RFP process, report results and meet submission turnaround times.

Blue Cross Blue Shield Remote Aug 2020 – Dec 2020 License Health and Life Insurance Agent • Working on behalf of independence blue cross taking inbound calls enrolling members in benefits and helping them pick out their health care benefits. • Looked up doctors to make Sure they would be covered under patient policy familiar with familiar with august software. • Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate. • Selling Medicare advantage and Medicare Supplement plan’s on behalf of medical mutual. • Speaking with clients about their benefits, educating about the insurance plan. • Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations. • Identify and cross-sell prospects on various product offerings. • Respond to customer inquiries regarding product offerings. • Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction Kaiser Permanente Remote May 2017 – Aug 2020 License Health and Life Insurance Agent • 2-15 licensed Insurance Agent • Taking incoming phone calls and answering client’s questions about policy, claims, and enrollment • Licensed in Florida states to market health and life insurance products for numerous health and life insurance carriers. • Multi tasked in the preparation and submission of medical, dental and vision field quotes. • Ability to drive quality results by managing and communicating the RFP process and meeting submission turnaround times under tight deadlines • Strong analytic skill to ensure accuracy of information created in Salesforce.com • Support New Business Managers with benefit optimization • Ensuring a positive customer experience • Confident self-starter who works well exceptionally well independently • Maintaining a positive and self-motivated attitude Community Health of South Florida, Inc. (CHI) Miami, FL Aug 2008 – Jan 2019 Health Educator/Community Health Worker • Coordinated women’s health, breast and cervical cancer screening program. • Visited community members, educated them on health issues, consulted with them on available health care programs, organized peer groups and managed patient care. • Coordinated senior citizen program, provided group activities, field trip, and exercises also educated them about how to manage their health. • Medical Assistant • Assisted patients with appointments, verified insurance, filed and answered phones. All Medical Personnel Inc. Miami, FL Sep 2005 – Aug 2008 Medical Assistant • Scheduled and confirmed patient appointments for check-ups and therapy treatments. • Communicated with patients to keep them up to date with treatment schedule • Retrieved, updated, and filed patient charts. • Performed any other clerical/office administrative tasks, as needed.