Service Representative Customer
Resume:
*********@*****.***
Columbus, OH
C O N T A C T
S K I L L S P R O F I L E
E D U C A T I O N
W O R K E X P E R I E N C E
Leadership & Communication
De-escalation & Conflict Resolution
POS Systems
Diploma
Westerville North Highschool
2014
Front Desk Receptionist
Columbus Suboxone Doctors July 2022- Jan 2023
Offered guidance to new and existing patients via telephone and written communication
Managed communications through several different channels to ensure patient requests are fulfilled
Assisted with scheduling and other tasked assigned by managment Highly motivated customer service representative with 7 years of experience and committed to providing high-quality service and developing customer relationships. Looking to further expand my career as well as perfect my current skill set for any customer service role.
K A T I E N A N N
C U S T O M E R S E R V I C E R E P R E S E N T I T I V E Active Listening & Patience
Innovation skills to improve customer
experience
Time Management
Hostess / Expediter / Runner
Carfagnas Homemade Kitchen 2018 - July 2021
Greeted up to 50-100 customers per sift while delegating guests between servers to ensure timely customer service.
Gathered and advised kitchen staff of incoming orders as well as making sure food items are evaluated before leaving the kitchen to ensure the best quality. Memorized menu items and had extensive product knowledge to be able to fully describe menu items to guests
Team Lead
Tim Hortons 2015-2020
Memorized over 100 menu items and created custom drinks for 50-150 customers a shift.
Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 50 food items.
Provided friendly customer service all while remaining calm and composed during periods of high volume.
Meticulously manage the cashflow operations totaling $4,000-$6,000 per shift. Directed 4-10 employees per shift as a shift lead. Certificate
Ohio School of Cosmotology
2017
Emotional Intelligence
Attentiveness
Clear Communication
Creativity and Resourcefulness
Microsoft Applications
Goal-Oriented Focus
Tenacity
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