Service Representative Customer

Quasia Monroe

*** ***** ** ******** ** *****

910-***-**** *************@******.***

Objectives

Seeking a job where I can utilize my background in customer service and facilitation; excellent organizational skills, strong problem solving and decision-making skills, proven ability to succeed in a high quality and high productivity environment.

Experience

Customer Service (Seasonal) November 2022 – February 2023

Walmart Elizabethtown, NC

Smiled, greeted, and thanked customers with a positive attitude. Keep my area clean and presentable, answered customers questions and assisted them with their needs, also maintained safety of customer and facility according to company policies and procedures.

Remote Customer Service Representative May 2020 – September 2022

Star Meds Elizabethtown, NC

Evaluated the need of the caller to determine the best course of action to assisting scheduling a COVID-19 vaccine appointment. Handle 100 – 120 calls per day while model excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customer. Handle all calls with the intent of providing customer satisfaction and retention. Reviewed emails and related bulletins to stay current on all policy and procedural changes.

Cashier - November 2017 – February 2020 Kentucky Fried Chicken Elizabethtown, NC

Provided a positive customer experience with fair, friendly. and courteous service. Registered sales on a cash register by keying in the items. Itemized and total customer’s purchases. Resolved customer issues and answered questions,

Skills

Problem Solving

Microsoft Word, Excel. PowerPoint, Access

Education

East Bladen High School

High School Diploma 2019

Bladen Community College

References

Upon Request

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