Service Representative Dental Assistant
Resume:
CHRISTINA ANN CURIA
Fortuna, Ca 95540
*********.*****@*****.***
GOAL : To be employed at an organization that is committed to the best performance standards
toward meeting the needs and care of its client population and professional staff.
SUMMARY OF EXPERIENCE:
2.5 years of experience in Property Management
7 years of experience in a supervisory leadership role
7+ years of experience working in release of health information
19 years of experience in the healthcare field
Expertise in release of information, applicable state and federal laws, regulatory requirements and
health information best practices
1.5 year’s experience in property management
EXPERIENCE:
Asset Protection Manager/Applications Coordinator- Six Rivers Property Management 11/2020-Current
● Provide high quality of customer service and assist Property Management with the day-to-day operations
Including tenant relationship of assigned property or portfolio through the coordination of tenant requests and administration of maintenance services.
● Monitor the occupancy levels of the portfolio and manage onsite staff to meet the owner’s objectives, maintain a positive Owner relationship
● Maintain and create resident files, resident letters
● Assist Owners with individual requests/requirements particular to each property in a timely manner
● Resolve resident concerns/issues and provide the highest level of service
● Oversees and create advertising and marketing plans
● Rent collections, three day notices, eviction process (including attending court hearings)
● Unit inspections, and managing the turnover process
● Ability to multi-task between office duties, property inspections, leasing showings and handle multiple tasks simultaneously
Patient Financial Services Representative-Emergency Room Southern Humboldt Community Healthcare- Keiths Pharmacy--2/2015-10/2019
● Verify patient eligibility and resolve any problems; Contact customers to verify insurance
information
● Contact insurance companies to resolve payment issues; File appeals for denied claims
● Responsible for patient registration while maintaining a high level of accuracy and attention to
detail
● Verify patient eligibility; Contact customers to verify insurance information
SUPERVISOR, Renown Incorporation-(contracted with Scripps Memorial Hospital)-10/2017-Current
● Oversees the day-to-day activities of a team to ensure effective, efficient operations, and
customer-oriented handling of communications.
● Provide effective coaching, constructive feedback, and guidance to Team Members on an
individual and on-going basis to maximize performance and development of team members
and enable them to take an active role in improving their own performance.
● Provide input and participate in the interview, selection and hiring process. Prepare
documentation for other personnel related transactions (i.e., termination, on-notice, etc.).
● Identify and provide opportunities for Team Members to develop the knowledge, skills and
abilities needed to increase the effectiveness of the unit.
Patient Financial Services Representative-Southern Humboldt Community Healthcare- 2/2015-10/2017
● Verify patient eligibility and resolve any problems; Contact customers to verify insurance
information
● Contact insurance companies to resolve payment issues; File appeals for denied claims
● Responsible for patient registration while maintaining a high level of accuracy and attention to
detail
● Verify patient eligibility; Contact customers to verify insurance information
SUPERVISOR, HealthPort Technologies, Inc. (formerly Integrity Health Information
Services, Inc.)
Supervisor for Release of Information (ROI) located at UCSD Medical Center 7/2009 - 2014
Description of Duties
Provide leadership & staff supervision to accomplish timely, high quality response to ROI requests
● Measure and monitor employee performance in quality and productivity
● Apply legal and regulatory policies & procedures for access and disclosure of Protected Health
Information (PHI).
● Train employees regarding release of information policies & procedures
● Manages ROI office in absence of manager; Makes decisions regarding non-routine situations
● Identify work trends, analyze & implements plans of action to improve productivity & use of
resources
● Track impermissible disclosures & act as a liaison for the region in answering questions on policy
for release of PHI
● Report & track compliance findings according to organization policy
● Establish & supervise ongoing quality assurance programs to ensure regulatory compliance
● Design training to promote strong shared values, programs, policies & practices that ensure
patient satisfaction
● Working knowledge of safety regulations, standards & the latest safety technology; Communicate
& enforce safety rules; identifies risks & hazards of work performed
Additional Skills, Knowledge and Abilities
● Excellent customer service skills; received several recognition merits
● Strong written and verbal communication skills especially with a diverse population backgrounds
● Ability to respond calmly and professionally in stressful situations
● Advanced computer software/hardware skills for various programs including word processing and
spreadsheets and Access database and PowerPoint presentations
MEDICAL BILLING LEAD, CA CENTER FOR REPRODUCTIVE MEDICINE 5/2007 – 6/2009
Description of Duties
● Verify patient eligibility and resolve any problems; Contact customers to verify insurance
information
● Contact insurance companies to resolve payment issues; File appeals for denied claims
● Correct claims for re-submission
● Ability to meet individual and team goals with minimal errors as assigned by the Billing Manager
● Uphold Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and
PHI
● Maintains strict patient confidentiality; adheres to all HIPAA guidelines/regulations
Additional Skills, Knowledge and Abilities
● Medical Terminology, ICD 9/CPT coding, Word, Excel
BUSINESS SERVICE REPRESENTATIVE, SHARP REES STEALY MEDICAL GROUP 4/2001-6/2005
● Responsible for patient registration while maintaining a high level of accuracy and attention to
detail
● Verify patient eligibility; Contact customers to verify insurance information
● Correspond with insurance companies to resolve payment issues
● Scheduling
EDUCATION:
June, 1998 - Academy of Health Professions- Administrative Medical/Dental Assistant LaMesa, CA
REFERENCES: Personal and professional references available by request
Contact this candidate