Customer Service Store Manager
Resume:
Kaveh Naderi
Woodland Hills, CA *****
adw9rh@r.postjobfree.com
OBJECTIVE
Ambitious, personable agent with 7 years of experience providing extensive knowledge about the real estate community and housing market. Eager to continue growing in market trends while proving my ability to win clients, guiding them through inception to close.
Retail Management professional with 15+ years’ experience fostering operational excellence and driving sales. Highly adept at maintaining customer retention through staff training, clear and empathetic communication, and modeling excellent customer service practices. Highly organized and passionate about coaching and developing teams to work together to achieve organization’s goals. Realtor working with couple of two major brokerage for the past 6 years and working remotely as a product manager for a company online.
Professional Experience
Equity Union Real Estate Encino-Sherman oaks Oct 2020- Present
Realtor
Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget, earning 25% of business through referrals Compiled and updated lists of over 300 properties with details regarding location, square footage, features, and more Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements.
ROVREN.com
Product Manager Nov 2020 - Present
The effectively managed our team for the software we’re using to create our project, including consistent achievement of daily, monthly, quarterly, and annual departmental improvement targets.
Century 21 Woodland Hills May 2016- Oct 2020
Realtor
Guided sellers and buyers in marketing and purchasing property.
Collaborated with sellers, coaching them through the process and coordinating open houses.
CVS PHARMACY
Store Manager August 2008 – Nov 2020
Managed sales team for front and pharmacy, including consistent achievement of daily, monthly, and quarterly sales targets meeting $1.8 Mi. sales in sales volume annually for the past 12 years.
Trained and supervised up to 55 sales team members to maintain desired level of detailed product knowledge and “best practice” customer service guidelines.
Manage day-to-day office administration including oversight of warehouse operations, shipping and receiving, and inventory management, ensuring consistent and accurate stock levels at store level.
Handled employee disputes, complaints, and other employee relation incidents, resolving conflicts through communication and negotiation, and reduced employee churn by 25%
Ensured compliance with company policies regarding customer service, inventory organization, store appearance, safety and environment policies, and sales techniques.
Restocked, arranged, and organized merchandise to drive sales and boost average ticket by 10% annually.
Reconciled cash drawers each morning and night, account for discrepancies, corrected errors, and coach front end staff on proper cash handling and fraud detection techniques to reduce losses
Performed human resource tasks such as payroll, recruiting, interviewing, and hiring new team members increasing average length of tenure by 10% annually.
RADIO SHACK
Assistant Store Manager October 2007 – August 2008
Supervise sales team for Camera, Cell Phone and Video Departments, investing time in product knowledge and sales technique training to exceed sales targets by 15% during tenure.
Encouraged and inspired associates daily via company-wide sales incentive program help guarantee customers received top-notch experiences.
Elevated store's guest satisfaction from 2 to 5 stars and worked to quickly resolve customer issues to preserve customer retention while complying with company policies.
ABSTRACT FLOOR INC.
Sales Manager August 2005 – October 2007
Won 120 new residential and commercial accounts by administering sales process including materials recommendation, measurements, and cost estimates for wood flooring, laminate, and tile.
Managed all incoming and outgoing inventory and provided input and recommendations to senior management regarding sales trends for major materials purchases.
FRY’S ELECTRONICS
Sales Supervisor August 2000 – August 2005
Effectively managed sales team for Camera and Video Departments, including consistent achievement.
of daily, monthly, quarterly, and annual departmental sales targets.
Trained and supervised sales team to maintain a desired level of detailed product knowledge as well as recommended customer service practices.
Managed day-to-day departmental matters, including inventory tracking and maintenance.
Core Competencies
Store Management, Retail Sales, Employee Training and Development, Change Management, Process Improvement, Inventory Control and Tracking, Budgeting, Merchandising, Excellent Written and Oral Communication, Microsoft Office Suite.
EDUCATION
Oxford Institute of Technology
MCSE – Microsoft Certified System Engineer May 2000
AZAD University of Iran
AA in industrial Design September 1998
LICENSES
•State Of California – Bureau of Real Estate
Salesperson License May 2016
REFERENCES
References available upon request.
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