Center Agent Call

Kiranpreet Kaur

Surrey, British Columbia V*W *N2• 778-***-**** • adw7l7@r.postjobfree.com

Education

Business Management- 2 Yrs. Diploma, Graduated, 2022

Kwantlen Polytechnic University - Surrey, BC

+2 in commerce from Cambridge International School, Jalandhar.

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong skills. Always on a front foot to help everyone. Interpersonal skills, excellent time management and problem-solving skills.

Skills

Adaptability and Flexibility

CRM software

Customer Relations and Relationships building

Teamwork and Collaboration

Excellent verbal, non-verbal and written communication skills

Highly organized

Managing Multiple Tasks

Proficiency in MS office like Word, Excel, PowerPoint.

Work History

Counter Staff Member, 05/2021 to 10/2022

Tim Horton’s – Surrey, British Columbia

Accurately operated cash register to process customer payments.

Performed serving, cleaning, and stocking to high standards and provide excellent customer satisfaction.

Review product upon arrival and recognize quality issues and deficiencies.

Managing product inventory

Handling food station

Drove team success by quickly completing assigned tasks.

Organize counter and dining areas.

Security Guard, (Sept 2021- Current)

Cosmic/ City guard– Vancouver, BC

(Mostly event security).

Patrolled and monitored premises.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Responded quickly to incidents and assessed active situations for security concerns. Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Sales representative (May 2022 –March 2023)

Print Elements – Surrey, BC

Answer multi-line phone calls, delivering messages to staff and email conversation.

Processed invoices

CRM tool

Cold calls

Maintaining records of clients

Handle social media account.

Organize and Schedule appointments.

Cashier/ Receptionist

(Gas station)(Restaurant) (March 2023 – April 2023)

Shandhar hut / Sardis Husky - Chilliwack, BC

Maintains the inventory up to the mark – checking expires dates, stock, and food product.

Review product upon arrival and check quality issues.

Operate cash.

Manage invoices and maintain receipts

Dispense lottery tickets.

Completing the task on time

PEER MENTOR (VOLUNTEER)

(Sept, 2021 – sept, 2022) - Kwantlen Polytechnic University

Front line contact for student services department to manage workshops Bi-Weekly meeting to get status update for development sessions

Filing reports of the conversations and activities

Organized meetings and Social media campaigns

Planning Agenda for long term goal and projects

Certificates/ license:

Food safety certificate

Contact this candidate